I

IHG

Global hotel company

Guest Services Agent

Full-TimeUpdated on 10/14/2026
No salary listed
Entry
China
In Person
Food Service & HospitalityHotel Guest Services

About the job

Responsibilities
  • Handle all front-desk activities, including greeting guests, processing check-ins and check-outs, assigning rooms, conducting foreign-exchange transactions, and assisting with guest inquiries.
  • Welcome guests at all times in a friendly and helpful manner, and make an effort to learn and use their names.
  • Complete check-in, check-out, and room-change procedures, ensuring all information is fully entered into the hotel computer system according to reservations.
  • Handle guest complaints, inquiries, and requests, escalating issues to a supervisor or duty manager when unable to assist.
  • Maintain the hotel's high standards, pay particular attention to the importance of loyalty-program members and other VIP guests, and address health and safety concerns.

About the company

I

IHG

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Website

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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Headquarters

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