Quality Management System Coordinator

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com.

Position Summary

Sprout is seeking a proactive and detail-oriented QMS + Training Coordinator to drive quality, safety, and compliance standards across our facility operations. This role supports the maintenance of our QEHS Management System (ISO 9001, ISO 14001, ISO 45001), R2v3, NAID AAA, and internal policies, while also leading the development and rollout of SOPs and site-level training programs.

This is a critical dual-function role focused on defending the castle (audit readiness, data security, environmental compliance) and tripling down on performance consistency through training and documentation.

Responsibilities

QMS Ownership & Documentation

• Support the corporate Compliance Manager at the facility level by controlling QMS documentation, including version control, approvals, and accessibility.

• Support the Facility Manager by maintaining audit, compliance, and certification records to support inspections and internal reviews.

• Support the Director of Continuous improvement by ensuring operational process documentation aligns with approved SOWs and QEHS policies.

Audit & Certification Readiness

• Act as the site level liaison during internal and external audits.

• Track and facilitate corrective actions, ensuring closure within defined timeframes.

• Support certification readiness with up-to-date site documentation and practices.

Training & Competency

• Help develop and standardize SOP in partnership with operational SME’s.

• Support onboarding and recurring QMS, environmental, health & safety, and data security training.

• Maintain accurate training logs to verify workforce competency and compliance.

Risk, Safety & Compliance

• Support risk assessments focused on data security, environmental impact, and OH&S hazards.

Cross-Functional Support

• Participate in site Gemba walks.

• Collaborate with warehouse, logistics, and technical departments to ensure operational compliance with the QMS.

• Prepare and present QMS metrics and trends at safety committee meetings and site reviews.

Qualifications

• 1–3 years in a compliance, quality, safety, or training coordination role within an industrial, manufacturing, or ITAD environment

• Working knowledge of ISO 9001, R2v3, NAID AAA, or ISO 14001/45001

• Experience maintaining SOPs, training logs, or audit records

• Strong documentation skills and attention to detail

• Proficient in Microsoft Excel, Word, and SharePoint

• Comfortable leading cross-functional coordination between ops, EHS, and IT teams

• Able to lift to 30 lbs. and work in a warehouse environment as needed

Preferred Qualifications:

• Experience in electronics recycling, data sanitization, or IT asset disposition (ITAD)

• Lean, Six Sigma, or ISO internal auditor certification

• Familiarity with ERP or LMS systems for tracking compliance and training

• Bilingual (English/Spanish) preferred

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)