B

Bertelsmann

Global media, services, and education conglomerate

Lead Consultant SAP CX / CRM - m/w/d

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeGütersloh, GermanyNo salary listed

About the Job

Requirements

  • A completed technical degree and experience in agile IT project management.
  • Strong knowledge of requirements engineering and business analysis.
  • In-depth knowledge of SAP CX Cloud components, including Sales & Service Cloud V2, Emarsys, CDC, and CDP.
  • Very good German and good English language skills.

Responsibilities

  • Advise and support clients in planning, designing, and implementing retail and CRM processes, with an industry focus on retail, fashion, and consumer products.
  • Prepare and conduct workshops with business departments and IT.
  • Analyze client-specific requirements and design new business processes.
  • Shape clients’ retail and CRM processes using the SAP CX Cloud Suite, particularly Sales, Service, and Marketing.
  • Define user stories and develop the technical architecture of solutions to implement client requirements.
  • Actively develop the team and take a professional leadership role.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

Recently Posted Jobs

Explore more opportunities at Bertelsmann

See more jobs