Bank of Jordan

Runs banking services for people and businesses

Call Center Agent

Customer SupportPosted on Nov 12

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Banking, Finance, or a related field is required.
Fresh graduates are welcome to apply.
Good command of English is required.
Good computer skills and the ability to work with different systems are required.
Strong communication and interpersonal skills are required.
Customer service orientation and problem-solving abilities are required.
Good persuasion and negotiation skills are required.
The ability to work effectively within a team is required.
The ability to work under pressure and handle different customer needs professionally is required.

Responsibilities

Handle incoming customer calls and respond to inquiries professionally.
Provide accurate information about the bank’s products, services, and banking channels.
Handle customer complaints and ensure timely and effective resolution.
Assist customers with debit and credit card services, including activation, blocking, replacement, transaction inquiries, and disputes.
Support customers with electronic banking services, including BOJ Mobile, internet banking, and other digital channels.
Follow up on customer requests and coordinate with relevant internal departments to ensure proper service delivery.
Promote the bank’s products and services through cross-selling and refer potential sales opportunities to the relevant teams.
Guide customers toward digital and self-service banking channels.
Support the bank’s marketing campaigns and new product launches.
Ensure compliance with the bank’s policies, procedures, and service quality standards.

Contact center Agent

Bank of Jordan · Amman, Jordan · — · Posted 2026-11-12

Workplace: on_site

Department: Retail Banking

Description

Bank of Jordan is looking for a motivated and customer-oriented Call Center Agent to join our team.

If you have strong communication skills, enjoy interacting with customers, and are interested in the banking sector, this could be the right opportunity for you!

Key Responsibilities

Handle incoming customer calls and respond to inquiries professionally.
Provide accurate information about the Bank’s products, services, and banking channels.
Handle customer complaints and ensure timely and effective resolution.
Assist customers with debit and credit card services, including activation, blocking, replacement, transaction inquiries, and disputes.
Support customers with electronic banking services, including BOJ Mobile, internet banking, and other digital channels.
Follow up on customer requests and coordinate with relevant internal departments to ensure proper service delivery.
Promote the Bank’s products and services through cross-selling and referring potential sales opportunities to the relevant teams.
Guide customers toward digital and self-service banking channels.
Support the Bank’s marketing campaigns and new product launches.
Ensure compliance with the Bank’s policies, procedures, and service quality standards.

Requirements

Bachelor's degree in Business Administration, Banking, Finance, or any related field.
Fresh graduates are welcome to apply.
Good command of English.
Good computer skills and ability to work with different systems.
Strong communication and interpersonal skills.
Customer service orientation and problem-solving abilities.
Good persuasion and negotiation skills.
Ability to work effectively within a team.
Ability to work under pressure and handle different customer needs professionally.

Apply

Apply at Bank of Jordan

About the Company

Bank of Jordan

Runs banking services for people and businesses

Bank of Jordan runs a regional commercial bank for individuals, businesses and institutions in Jordan and other Middle Eastern markets. Customers use its branches and digital channels to manage accounts, save money, make payments and borrow for homes, vehicles or business needs. Its retail services sit alongside corporate banking and treasury operations, so the bank handles everyday transactions as well as larger financing relationships. It earns interest on lending and investments and charges fees and commissions for banking transactions and related financial services. Bank of Jordan was established in 1960 and is headquartered in Amman, Jordan.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1960

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