Contract

Temporary Keyholder

Seaport

Posted on 10/31/2025

Away

Away

501-1,000 employees

Direct-to-consumer luggage and accessories retailer

Compensation Overview

$23/hr

Boston, MA, USA

In Person

Category
Retail (5)
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Required Skills
Customer Service
Requirements
  • You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
  • You’re an excellent communicator who is comfortable using coaching and feedback to develop team members
  • You’re an excellent collaborator with a passion for people; uniting the team to work together
  • You’re reliable, effective, and add value to the business
  • You’re solution oriented; you are resourceful with commitment to following through
  • Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
  • Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
  • Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
  • To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays.
Responsibilities
  • You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
  • You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
  • You’ll take accountability for the success of in-store processes and operations
  • You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
  • You’ll lead, support, and guide a team of retail associates
  • You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
  • You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
  • You’ll partner with store management to assist with marketing events and programming at the store

Away designs and sells luggage and travel accessories directly to consumers. The products include suitcases, bags, and travel accessories crafted to be durable, practical, and stylish for modern travelers. The company uses a direct-to-consumer model, selling through its website and physical stores, which helps control the customer experience and keep prices competitive. It differentiates itself through a strong emphasis on quality and design, supported by services like a 100-day trial, free shipping, and free returns, plus a promise that products are built to last. Away also targets corporate gifting and operates in multiple countries, expanding its global reach. The goal is to make travel gear a reliable, stylish, and customer-friendly choice, expanding access to high-quality luggage while redefining the travel goods market.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$216M

Headquarters

New York City, New York

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Lifetime warranty and 100-day returns build strong customer loyalty.
  • 17 stores in US, UK, Canada enable in-person premium product trials.
  • Partnerships like DICK'S Sporting Goods expand to active travelers.

What critics are saying

  • Amazon Basics undercuts with 40-60% cheaper comparable hardshells.
  • Samsonite dominates 35-40% market via airport retail and loyalties.
  • Brexit tariffs raise EU costs 8-15% eroding price advantage.

What makes Away unique

  • Away integrates built-in phone chargers in hardshell suitcases for modern travelers.
  • Vertically-integrated DTC model cuts middlemen for affordable premium luggage.
  • Offers hardshell and softside options in 10+ colors with 360° wheels.

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Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Flight Delayed
Apr 2nd, 2026
Best suitcases for UK travellers: expert picks for travel luggage.

Best suitcases for UK travellers: expert picks for travel luggage. Thursday, April 2, 2026 Choosing the right suitcase can make or break your travel experience. After years of handling flight delays and cancellations, Flight Delayed has heard enough stories to understand what makes luggage truly reliable for UK travellers. What makes a suitcase worth buying in 2026? The best suitcases combine durability with airline compatibility. Look for polycarbonate shells that withstand rough baggage handling, smooth-rolling spinner wheels, and TSA-approved locks. Weight matters too - lighter cases mean more room for your belongings within airline limits. Quality construction protects your belongings and reduces the risk of damage that could complicate your travels. Best suitcases for UK travellers: its top picks. Best suitcase overall: samsonite Essens spinner (75cm). 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INACTIVE