Client Outcomes Associate

Pipeline360 is a B2B demand generation company that helps ambitious marketing teams build and convert pipeline at scale. We’re remote-first, PE-backed, and operate across the US, UK, Singapore, and India. We’ve been doing this for nearly two decades — and we’re still rewriting how B2B growth works.

*This role is for London-based employees only. We are not able to offer visa sponsorships or relocation.

*This role is expected to be in the office frequently with some remote flexibility. While our teams are not in the office 5 days a week, the expectation is to collaborate and engage in person often.

Life at Pipeline360

We’re a global team supporting global clients, which means we’ve had to be intentional about how we work together. Async is the default. We lead with curiosity and initiative. If you prefer to be told what’s on your to-do list every day, this won’t be the right fit. But if you thrive when you’re trusted to own your work, you’ll find your people here.

We’re PE-backed and in a pivotal phase, which means real momentum and real accountability. The work matters and the pace reflects that. You’ll have access to senior leadership, your voice will be heard, and what you contribute matters.

Our team is built by people who think clearly, act decisively, and hold themselves to high standards. We value direct communication, collaboration without politics, and trust over micromanagement. We take the work seriously but create space to bring our authentic selves to work every day.

What we offer

• Flexible paid time off. Take the time you need, when you need it.

• Collaboration with a global team across the US, UK, Singapore, and India

• Real ownership from day one. Your work carries weight.

• Growth tied to outcomes, not titles. Your growth trajectory is what you build.

• Comprehensive health coverage and retirement plans (details vary by location)

• Paid parental leave program

• Monthly wellness reimbursement for gym memberships, massage therapy, fitness app subscriptions, etc.

We’re hiring a Client Outcomes Associate to support client relationships by owning critical post-sale project coordination, keeping deliverables on track, stakeholders aligned, and implementations moving forward.

The role (key responsibilities)

Here’s what this actually looks like day-to-day:

• Coordinate post-sale delivery projects in partnership with Client Outcomes Managers. 

• Maintain media plans, timelines, milestones, dependencies, and action items.

• Prepare for and participate in client meetings, capturing decisions, and driving follow-up.

• Coordinate across internal teams to keep deliverables moving and resolve blockers.

• Monitor project health and proactively flag risks, delays, or scope changes.

• Keep clients informed with clear, timely status updates and next steps.

• Maintain accurate client documentation using department workflows and internal systems. 

• Identify opportunities to improve the consistency and efficiency of the client experience.

• Catch and troubleshoot errors proactively throughout each step in the process.

You’ll need (qualifications)

• 1-2 years of experience in customer success, client services, implementation, project coordination, account support, or a related role.

• Strong organizational and project-management skills, with the ability to manage multiple priorities.

• Clear, professional written and verbal communication skills.

• Comfortable working directly with customers while supporting a senior account owner.

• Proactive and dependable, with strong follow-through and attention to detail.

• Able to identify risks, ask the right questions, and escalate issues appropriately.

• Collaborative and comfortable coordinating across multiple internal teams.

• Strong Excel and Office365 experience.

• Familiarity with CRM, project-management, and collaboration tools.

• Able to operate effectively in a fast-moving environment where priorities may evolve.

What “good” looks like:

• Clients experience an organized, responsive, and reliable post-sale process.

• Project plans and client records are consistently accurate and up to date.

• Milestones are met, action items have clear owners, and follow-ups do not fall through the cracks.

• Account leads have strong visibility into project status, risks, and upcoming decisions.

• Potential delays and blockers are identified early and escalated with useful context.

• Over time, the associate independently owns increasingly complex delivery work.