Patient Care Service Representative

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a Patient Services Representative (PSR) role. This position targets front office administrative duties and is ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday. Applicant must be open to a flexible start and end time that aligns with clinic hours. Must be more than proficient with CPT and ICD-10 coding.

This role will be based primarily in our Huntington Beach clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
• Greet patients and visitors offering professionalism and a concierge feel.
• Manage check-in and check-out processes on our EHR system, verify insurance, and collect co-pays.
• Schedule patient appointments, testing appointments, and follow-ups in collaboration with providers and their requests.
• Submit and track prior authorizations, including multi-platform processing and submitting required documentation.
• Answer incoming calls at a high call volume and respond to patient inquiries with courtesy and accuracy.
• Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
• Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
• Assist with emergency response protocols in a controlled and calm manner by alerting clinical staff as needed.
• Contribute to the onboarding and training of new team members to build support and cross-functional skills.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a hospitality, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Must be proficient in Word and Excel
• Licensure & Certifications: 
• CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
• Strong interpersonal, customer service, and communication skills.
• Compassionate, warm and personable with patients
• Excellent organizational and multitasking ability in a clinical setting.
• Knowledge of medical terminology (CPT and ICD-10 coding) and EHR systems.
• Familiarity with HIPAA and OSHA compliance standards.
• Ability to remain composed in fast-paced and emergency situations.
• Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
• Prior experience in allergy, immunology, or respiratory care settings.
• Comfort with high volume of patients by call and face to face.
• Experience submitting and managing insurance prior authorizations.
• Experience handling patient referrals

Compensation: $20.00–$28.00 per hour, depending on qualifications, relevant experience, and skills.