Senior Field Service Technician

Equipment Maintenance & Repair

• Manage and maintain FM1 andVitronicequipment, including certifications, rework, and RMA coordination.

• Perform preventative maintenance and corrective repairs to minimize trailer downtime.

• Ensure all equipmentis deployment-ready at all times.

• Troubleshoot and resolve equipment malfunctions efficiently.

• Work with field service technicians to thoroughly understand equipment issues before arriving on-site.

Fleet Readiness & Deployment Support

• Maintain full fleet availability to support all scheduled and unscheduled deployments.

• Lead shift to ensure proper schedule compliance and system deployments.

• Provide coveragein the event ofschedulecall-offs, reducing risk of missed deployments and LD exposure.

• Improve turnaround time for inspections and repairs,eliminatingmaintenance bottlenecks.

• Be available to support field deployments and respond tocall-outsas needed.

• Transport trailers and vehicles between Western Washington and Eastern Washington shop locations to support operational needs and fleet readiness.

Shipping, Logistics & Vendor Coordination

• Coordinate shipping andreceiving forparts and RMA equipment.

• Work with vendors and third-party service providers to ensuretimelyparts availability and service.

• Coordinate and execute transportation of trailers and vehicles between shop locations to support maintenance and deployment.

• Ensure consistent maintenance coverage across all operational locations.

Training & Technician Development

• Train and certify new technicians on maintenance procedures, equipment handling, and best practices.

• Assistin interviewing, hiring, and onboarding new field service employees.

• Providehands-on technical guidance and mentor less experienced team members.

• Maintain required FM1 and equipment certifications; coordinate certification schedules and renewals.

• Stay current on equipment updates and maintenance best practices.

Documentation & Tracking

• Maintain certification and compliance records.

• Track RMA lifecycle and equipment rework status.

• Document maintenance and repair history accurately.

• Update vehicle fleet management records and tracking software.

• Operate company vehicles and provide schedule updates using tracking software.

Operations Support & Continuous Improvement

• Collaborate with Lead Technicians, Supervisors, and field teams to ensure equipment availability.

• Support program growth and increasing fleet size while preventing maintenance backlog.

• Identifyand implement process improvements to increase operational efficiency.

• Conduct audits andassistwith handover of installations and startups of new systems.

• Follow company procedures, safety policies, and conductrolein accordance withorganizational policies and applicable laws.

• 3+ years of maintenance experiencerequiredor relevant education.

• Ability to install equipment, diagnose problems, and perform complex repairs.

• Demonstrated knowledge of electrical and mechanical systems, as well as tools associated with repair.

• Must have Low Voltage and Inventory Management experience.

• Strong decision-making, problem-solving, and troubleshooting skills.

• Strong time-management skills with the ability to adhere to a tight schedule.

• Must be able to lift at least 100 lbs.

• Proficientin Microsoft products.

• Excellent communication skills and ability to collaborate with others and work well on a team.

• Valid driver's license; ability to transport trailers and vehicles between Washington locations.

• Bachelor's Degree or 4 years of experience in a related field.

• Customer service background and enthusiasm for delivering excellent service.

• Experience performing on-site maintenance and field service.

• Availability to work irregular shifts, including evenings and weekends.

• Experience with fleet management software or tracking systems.

• Background in automated traffic enforcement or public safety technology.

Elovateencourages Field Service and Maintenance Technicians toleverageAI tools to work more efficiently, resolve issues faster, andmaintainhigher equipment uptime.

• Use AI-assisted tools to streamline maintenance documentation — service logs, RMA tracking, repairhistories, and compliance records.

• Leverage AI diagnostics and troubleshooting resources toidentifyequipment faults faster and reduce resolution time.

• Apply AI tools to synthesize fleet data, maintenance trends, and equipment health metrics into actionable insights for planning and reporting.

• Stay current on AI tools relevant to field service and maintenance operations, bringing relevant capabilities to your workflows.

• Apply sound judgment when using AI-generated outputs — alwaysvalidatebefore acting on recommendations in the field.