SunSource

Fluid power distribution with engineering support

Customer Service / Inside Sales Representative - Industrial Distribution

Account ManagementConfirmed live in the last 24 hours

Full-timeDarien Center, NY, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of customer service or inside sales experience is required.
Proficiency in Microsoft Excel, Word, and Outlook is required, along with the ability to quickly learn customer relationship management systems.
Strong analytical, mathematical, and mechanical aptitude is required.
The candidate must have verbal and written communication skills.
The candidate must be able to work independently and as part of a team.
Strong organizational skills and the ability to multitask and prioritize effectively are required.
The candidate must remain calm under pressure and demonstrate sound judgment and decision-making abilities.
The candidate must demonstrate integrity, professionalism, and ethical standards.

Responsibilities

Build and maintain strong relationships with customers and internal sales teams.
Handle incoming customer inquiries through phone, email, and customer portals promptly and professionally.
Enter customer orders into the enterprise resource planning system accurately.
Prepare and enter quotes into the enterprise resource planning system or shared directories.
Assist customers in finding appropriate components using product catalogs, web-based resources, and internal tools.
Expedite orders as needed to meet delivery commitments.
Provide solutions in a team-oriented environment and support outside sales through quoting, expediting, and customer visits.
Follow up on quotes and actively support sales development, including upselling and cross-selling opportunities.

Desired Qualifications

An associate degree or higher is preferred, especially in Fluid Power or technical programs.
Experience in industrial distribution, manufacturing, or related industries is preferred.
Familiarity with hydraulics, pneumatics, fluid power, electrical systems, power transmission, motors, or motion control is highly desirable.
Experience with Trend is a plus.

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Essential Functions

Build and maintain strong relationships with customers and internal sales teams.
Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
Enter customer orders into the ERP system with a goal of 100% accuracy.
Prepare and enter quotes into the ERP system or shared directories.
Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
Expedite orders as needed to meet delivery commitments.
Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Experience, Education and Skills

High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
Strong analytical, mathematical, and mechanical aptitude.
Excellent verbal and written communication skills.
Ability to work both independently and as part of a team.
Strong organizational skills with the ability to multitask and prioritize effectively.
Calm under pressure, with sound judgment and decision-making abilities.
Demonstrates integrity, professionalism, and ethical standards.

We Offer

Competitive compensation plan

Medical, dental, vision, and 401(k) benefits

Paid vacation and holidays

Tuition reimbursement and ongoing training opportunities

A national distributor with a local presence, representing quality manufacturers

A collaborative team environment that encourages professional growth and development

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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