Customer Success Manager
Posted on 2/7/2024
Vendelux

11-50 employees

AI-driven event strategy & analytics platform
Company Overview
Vendelux stands out in the event marketing industry with its AI-powered platform that enhances lead generation and strategic decision-making by pinpointing optimal events for client engagement and competitive presence. The company's data-driven approach to measuring event ROI offers a tangible competitive advantage by enabling businesses to tailor their event strategies effectively. Vendelux's commitment to leveraging artificial intelligence for event selection positions it as a leader in maximizing the impact of event sponsorships and attendance for its clients.
AI & Machine Learning
Data & Analytics

Company Stage

Series A

Total Funding

$17.9M

Founded

2021

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

94%

1 year growth

131%

2 year growth

516%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Marketing
CategoriesNew
Sales & Account Management
Growth & Marketing
Customer Success & Support
Requirements
  • Great team member who contributes to our culture and our business
  • Cares deeply about our customers and wants to help our event marketer clients succeed at their jobs
  • Must have some experience with b2b events and/or event marketing
  • Takes ownership and demands excellence from themselves and others
  • Likes a fast paced environment and is a quick learner
  • Results-driven and can prioritize activities with the greatest impact
  • 2-5 years experience working as a CSM at a high-growth SaaS company
  • Proven track record of overcoming challenges and showing progress
Responsibilities
  • Manage the entire customer lifecycle, from onboarding to activation to growth
  • Reduce churn and help our customer base get to Net Revenue Retention
  • Develop internal processes and bring CSM best practices to our team
  • Analyze customer insights from Vendelux data
  • Be the voice of the customer with sales and product
Desired Qualifications
  • Upsell abilities are a bonus but not required