Business Service Advisor

Business Service Advisor - Go.Compare

Future Publishing · Cardiff, United Kingdom (Hybrid) · — · Posted 2026-11-11

Workplace: hybrid

Department: GoCo Customer Services

Description

Who we are
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day.

Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions.

Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.

The Team You'll Join
As a proud part of Future's brand portfolio, Go.Compare's a trusted price comparison site finding customers savvy insurance and energy deals. Within this, our Business Service team manages partner operational workflows and communication across key brands. We raise change requests, resolve commercial-impacting issues, and handle partner misquotes. It's an exciting opportunity to build deep utility and insurance sector knowledge while delivering transparent customer experiences.

What you'll do
Reporting to the Business Service Manager, you'll coordinate partner communications and operational change requests across our Energy and Insurance workstreams. You'll investigate misquotes, resolve data inconsistencies, and maintain accurate central logs. Daily, you'll use Microsoft Word, Excel, Google Sheets, Google Slides, and generative AI tools to manage tasks.

You'll work closely with internal Compliance and Partner Development teams to deliver timely solutions. You'll also track work against agreed Service Level Agreements (SLAs) and escalate emerging trends.

• Manage partner data processes and coordinate business-to-business communications across energy and insurance.
• Raise, track, and process partner change requests to ensure operational accuracy.
• Investigate partner misquotes and resolve commercial-impacting issues efficiently.
• Maintain central logs and risk registers to meet Service Level Agreements (SLAs).
• Work alongside Partner Development and Compliance teams on crucial escalation workflows.
• Use AI tools, Google Workspace, and Microsoft Office to streamline daily team reporting.

What you’ll bring

• Experience working in a business-to-business (B2B) administrative or operational support role.
• Working knowledge of insurance, energy, or consumer price comparison services.
• Proficiency using Microsoft Office (Word, Excel) and Google Workspace (Sheets, Slides).
• Familiarity with AI tools to assist in daily workflows and documentation.
• Strong written and verbal communication skills when interacting with external partners.
• Experience tracking work against Service Level Agreements (SLAs).

Minimum Requirements

• Experience in administrative, customer support, or operational case management.
• Proficiency in Microsoft Excel or Google Sheets for data logging.
• Ability to work a hybrid schedule from our Cardiff office.

What we offer

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire.
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices

The expected range for this role is £26,500-£29,000

This is a hybrid role, working 3 days per week from our Cardiff Office.

Internal job family level P8

Inclusion and Diversity at Future
At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.

Find out more about Our Future, Our Responsibility on our website.

If you need any reasonable adjustments, please let us know and we'll be happy to support you.

LI-Hybrid #LI-FT1

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