Customer Service Representative

Description

Duties/Responsibilities:

· Ensures all applicable regulatory requirements and governing practices are followed. 

· Promptly attends work as scheduled and completes position responsibilities by following established guidelines & protocols within the appropriate time frame.

· Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation. Willingness to assist other clinics as needed. 

· Maintains confidentiality of the patient’s medical condition, personal problems, and medical record. 

· Shows initiative in completing job responsibilities.

· Is neat, clean, and dressed according to the Dress Code Policy.

· Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation.

· Demonstrates good skills in all forms of communication.

· Checking patients in and gathering information needed to update demographics, such as correct contact information, insurance information, etc. Collects payments including insurance copays. 

· Checks patients out including scheduling follow-up visits.

· Answers clinic phones. 

· Filing and keeping information current in records.  This includes working in electronic medical records to sort documents, redirect documents, etc. as needed to ensure timely responses to reports such as lab results, pharmacy medication requests. 

· Assist patients in accurately completing appropriate forms and documents for the required information. 

· Performs other related duties as assigned. 

Requirements

Required Skills/Abilities: 

· Basic computer skills required.

· Interpersonal skills- including customer relations, grammar, reading, and organizational skills.

· Must have excellent telephone etiquette and an outgoing personality.

· Must have the ability to work accurately and efficiently while under pressure.

Education and Experience:

· High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred. 

· BLS certification required.