Business Analyst Configuration Management Specialist Lead

Job Description

ProSidian Seeks a Business Analyst (BA) Configuration Management Specialist (Lead) (SCA Code: N/A) in CONUS - Olympia, WA to support an engagement for a State Dept. of Transportation’s Enterprise Services Division.  The ProSidian Engagement Team Members work to provide an internet-based lifecycle grants management system (hereinafter referred to as System, Grants Management System, or GMS).  The State DOT will use the System to administer Subrecipient grants, awarded to local jurisdictions and other organizations, by the Public Transportation Division.  Our Team is responsible for installation, customization, configuration, data migration, maintenance, internet hosting, customer support for both The State DOT and Subrecipients, and ongoing technical support for the Grants Management System.  The Project is funded, in part, by the Federal Transit Administration (FTA) funds. 

The ProSidian Engagement Team Members work to Required System capabilities can be organized into four broad categories. In order of importance, the key Grants Management Systems (GMS) project categories are 3.1.1 Management of Grants, 3.1.2 Contracts (non- grants), 3.1.3 Inventory, and 3.1.4 Asset Management.

This is a Key Personnel addition to the project.  Business Analyst (BA) Configuration Management Specialist (Lead) Candidates shall work to support requirements for Program Support and Mission:  Set up, configure, test, and train our customer’s systems quickly and accurately.  In this role, the Business Analyst (BA) Configuration Management Specialist will perform a range of business analysis activities include planning, performing and implementing the Grant Management System (GMS) and the Transition Management Team’s initiatives, maintaining support of operational systems, and ensuring that systems perform as designed.  You will serve as a liaison to program managers or functional owners for Grant Management System (GMS) implementations.

BUSINESS AND FUNCTIONAL REQUIREMENTS

• Analyze data relevant to processes, define data requirements, evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business requirements.
• Define and document Client business and functional requirements.
• Develop functional and business requirements using individual and group interviews, surveys, process walks, process re-engineering workshops, requirements workshops, and peer site visits.
• Document functional and business requirements using best practices methods including high-level systems diagrams, requirement traceability matrices, user stories, functional specification documents, data maps, test cases, workflow diagrams, system interface, and user report requirements according to standardized methods while using natural language accessible to non-technical communities.
• Proactively communicate and collaborate with customers and stakeholders to analyze process needs and requirements and produce documentary artifacts such as functional and business requirement.

USER ACCEPTANCE TESTING (UAT)

• Conduct liaison with client Data systems and data managers to prevent duplication of effort upon the introduction of new system functionality.
• Create and develop Unit test case scenarios, perform functional Unit testing, support user acceptance testing (UAT), and regression testing.
• Determine process recommendation documents, including presentations, process maps, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes.
• Manage a queue of work and collaborate with others to meet deadlines
• Perform Physical Configuration Audit (PCA) and validations as directed by IT Development Teams and support User Acceptance Testing (UAT) Processes.

CONFIGURATION MANAGEMENT

• Communicate with clients about specific issues/changes related to the system configuration
• Effectively Set up, configure, test, and train stakeholders on/with/for customer systems efficiently and with no errors
• Identify and maintain the original configuration of requirements documentation, design documentation, software, and related documentation.
• Regulate the change process so that only approved and validated changes are incorporated into product documents and related software.
• Review data post-system implementation to measure
• Support audits to verify that requirements of all baselines have been met by the as-built software.
• Support software quality assurance process audits.
• Track all problems and changes in product documents and software and reports changes and current configuration.
• Use the Admin interface to configure a customer’s system set-up
• Use the Customer-facing interface to confirm set-up is correct and to help review systems

TRAINING & TECHNICAL SUPPORT

• Describe provisions for configuration identification, change control, configuration status accounting and configuration audits.
• Ensure that system configuration are executed in accordance with customer needs.
• Look for opportunities to make process improvements to increase the effectiveness of the configuration team
• Make recommendations on appropriate solutions based on research, benchmarking and best practices.
• Responsible for configuration audits | change control | configuration status accounting.
• Serve as the conduit between the customer community and the software development team through which requirements flow.
• Share accountability for the realization of results with project managers, program owners, and process owners and assists in presentations of recommendations to stakeholders and process owners.
• Support system functional owners with the creation of help sheets and training materials.

Qualifications

The Business Analyst (BA) Configuration Management Specialist (Lead) shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

• BA/BS degree in a relevant discipline,
• Ability to understand technical systems
• Certification(s): Applicable to Software Development, Implementation, and Management
• Demonstrated advanced skills in analyzing complex information and situations independently identify problems and relevant factors, formulate logical conclusions, and recommend and implement alternative solutions.
• Demonstrated experience determining the impact on existing business systems when system modifications and/or enhancements occur, creating new processes and/or modifying existing processes in support of new system implementation
• Demonstrated knowledge and experience in managing business systems, reengineering initiatives, and implementing best practices.
• Demonstrated significant experience in independently determining priorities
• The desire to work with cross-functional teams (e.g. Product, Sales)
• Exceptional internal and external relationship and team building skills
• Experience with Microsoft Excel
• Five years of direct experience in the last seven years
• Good communication abilities & desire to work directly with customers (users, agents, bureaucrats, stakeholders, leadership, etc.)
• Outstanding verbal and written communication skills to effectively interact with senior level management
• Passion to be part of a fast-growing SaaS company
• Prior experience working with Grant Management System (GMS) is preferred
• Required: 3 years of Configuration Management experience / or an Associate’s degree with 1 year of configuration management experience.
• Strong project planning experience including development and execution of Transition Management Team plans and strategies.
• Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.  LOCATION:  Work shall be conducted at the CONUS - Olympia, WA

• U.S.  Citizenship Required
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

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