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SKR Reisen

Small-group international tours with sustainable practices

Junior Customer Operations Manager

Customer Experience +1Confirmed live in the last 24 hours
Full-timeCologne, GermanyNo salary listed

About the Job

Requirements

  • A university degree or completed vocational training is required.
  • Experience with tour operators is desirable but not required.
  • Knowledge of flight bookings or rebookings using Amadeus or Agent+ is desirable but not required.
  • The candidate should be comfortable communicating with customers, including during difficult conversations.
  • The candidate should be able to understand information quickly and remain calm in stressful situations.
  • The candidate should be organized and able to prioritize tasks.
  • The candidate should be able to work independently and take responsibility.

Responsibilities

  • Serve as the customer contact for questions after the sales process is complete and before travel begins; address customer requests and questions, and inform customers about critical changes.
  • Handle service changes end to end, including reviewing flight alternatives, coordinating with customers, and ultimately completing rebookings.
  • Proactively identify special requests and customer needs, coordinate them with customers, and prepare critical preventive information letters.
  • Review and develop pre-departure quality standards, including improving travel documents.
  • Process and analyze customer satisfaction surveys and develop new processes with the team based on the results.
  • Consult with the partner agency in the destination country when pre-travel challenges arise and seek solutions for customers.

Desired Qualifications

  • Experience with tour operators is desirable but not required.
  • Knowledge of flight bookings or rebookings using Amadeus or Agent+ is desirable but not required.

About the Company

SKR Reisen

Small-group international tours with sustainable practices

SKR Reisen creates small-group travel experiences worldwide, with tours capped at 12 guests on long-haul trips and 16 in Europe. It designs and runs guided itineraries, handling logistics and local coordination, featuring German-speaking guides and country-style hotels. The company differentiates itself through its tightly managed groups, authentic local experiences, and a transparent commitment to sustainability, including TourCert CSR certification and ClimatePartner projects. Its goal is to offer meaningful, affordable travel that respects people and the planet.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Germany
Founded
1978

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