Junior Customer Operations Manager
About the job
- A completed degree or vocational training.
- Experience with tour operators is desirable but not required.
- A positive approach to communication and the ability to remain calm during crisis conversations.
- The ability to learn quickly and remain composed in stressful situations.
- Strong organizational skills and the ability to prioritize.
- The ability to work independently and take responsibility.
- Act as the contact person for customers after the sales process and before travel, answer their questions, address their requests, and inform them about critical changes.
- Handle service changes holistically, including checking flight alternatives, coordinating with customers, and eventually completing rebookings.
- Proactively identify special requests and customer needs, coordinate them with customers, and prepare critical preventive information letters.
- Review quality standards before departure and further develop travel documents and other quality-assurance processes.
- Process and analyze customer satisfaction surveys and develop new processes within the team based on the results.
- Coordinate with the partner agency in the destination country to find good solutions for guests when challenges arise before travel.
- Experience with tour operators.
- Knowledge of flight bookings and rebookings using Amadeus or Agent+.
About the company
SKR Reisen organisiert kleine Gruppen fern- und innereuropäische Reisen weltweit, mit maximal 12 Teilnehmern auf Fernreisen und maximal 16 in Europa. Über 350 Reiseideen decken Asien, Afrika, Amerika, Orient, Ozeanien und Europa ab, inklusive deutschsprachiger lokaler Guides und landestypischer Hotels, bei gutem Preis-Leistungsverhältnis. Die Reisen setzen auf sozial und ökologisch verantwortliches Handeln: faire Arbeitsbedingungen, TourCert-Zertifizierung, CO2e-Berechnungen und Unterstützung von ClimatePartner-Klimaschutzprojekten. Ziel ist es, authentische, nachhaltige Reisen zu erschwinglichen Preisen anzubieten und damit verantwortungsvolles Reisen weltweit zu fördern.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Germany
Founded
1978
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Simplify's Take
What believers are saying
- September 2026 Europe catalog added 177 trips and more than 20 new itineraries.
- June 2026 Fernreisen catalog reached 195 trips worldwide, SKR's largest offering ever.
- January 2026 Globus Award rank number two and customer satisfaction awards strengthen brand trust.
What critics are saying
- Winter 2026 demand weakens when SKR slashes Asia, Africa, and Namibia prices.
- Revenue concentration in travel agencies exposes SKR to channel conflict and partner consolidation.
- Any repeated destination disruption in 2026-2027 can erase small-group margins and damage itinerary planning.
What makes SKR Reisen unique
- Since 1978, SKR Reisen has specialized in small-group trips, max 12 long-haul and 16 Europe.
- SKR sold through roughly 70% of German brick-and-mortar travel distribution, deepening B2B reach.
- June 2026 catalogues and over 75 specialists emphasize high-touch human service, not automation.
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Benefits
- Flexible Work Hours
- Company Social Events
- Gym Membership