Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
At least two years of supervisory experience in a high-volume, fast-paced hospitality environment.
Strong verbal and written communication skills.
Strong organization in a fast-paced environment and the ability to manage a large, variable workload while completing assigned work accurately and on time.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Valid Serving It Right certification.
Ability to work flexible hours, including evenings, weekends, and holidays.
Responsibilities
Monitor service standards and ensure they are met.
Build and maintain strong relationships with guests, team members, and management.
Create a culture focused on guest experience and high-quality food and beverages.
Support staff in day-to-day work through coaching and feedback.
Support leadership by ensuring standard operating procedures are followed and communicating performance-management matters to the Restaurant Manager.
Promote the resort, restaurants, events, and activities with integrity and business ethics.
Communicate the vision and promotions to team members during daily pre-service stand-ups.
Provide general administrative support for the restaurant.
Use conflict-resolution and problem-solving skills to address guest complaints.
Assist with tracking sales, invoicing, and inventory management.
Improve staff productivity and revenue through efficient reservation management.
Desired Qualifications
A post-secondary diploma or degree in Business or Hospitality.
Experience with Squirrel and OpenTable.
WSET Intermediate Wine Certificate or comparable qualification.
If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, fun social events, incredible colleagues, and last but not least, discounts on hotel stays and food & beverage at all Argus owned restaurants and hotels!
Position Summary The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.
What will you be doing? You will be responsible for performing the following tasks to the highest standard:
Regularly monitor and ensure service standards are being met
Build and maintain strong relationships with guests, team members, and management
Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
Support staff day to day, building positive moral while providing coaching and feedback
Supports leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
Demonstrate high personal integrity, business ethics, and takes every opportunity to promote Eldorado Resort, restaurants, events, and activities
Communicates the vision and promotions to all team members during daily stand-ups prior to each service
Provide general administrative support for the restaurant
Use conflict resolution and problem-solving skills when dealing with guest complaints
Assist with the tracking of sales, invoicing, and managing inventory
Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
Additional duties as assigned or required
What are we looking for? To successfully fill this role, you should demonstrate the following:
Minimum 2 years of supervisory experience in a high volume, fast-paced hospitality environment
Post-secondary diploma/degree in Business or Hospitality an asset
Experience with Squirrel and OpenTable considered an asset
WSET Intermediate Wine Certificate or comparable considered an asset
Must possess superior verbal and written communication skills
Demonstrates extreme organization in a fast-paced environment while acting as a team player
Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
Valid Serving It Right certification
Ability to work flexible hours including evenings, weekends, and holidays
Perks
Temporary shared staff accommodation options available
Extended health and dental benefits
Employee discounts on accommodations, dining and more
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development
Starting Hourly Wage: $21.85
Don't miss this exciting opportunity to join our Eldorado Resort family!