Account Manager
Moss Holding Company
Account Manager
Moss Holding Company
Tension fabric structures for trade shows
Moss Holding Company · Las Vegas, United States · Full-time · Posted 2026-09-21
Workplace: on_site
Department: Backfill
At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.
Apply now to find your place at Moss.
Location: Onsite role in Las Vegas, NV
Job Summary
The Account Manager (AM) is responsible for the customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary “in house” contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.
What You'll Do...
Manages price quote administration by qualifying new opportunities to create accurate and comprehensive price quotes.
Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
Performs account and contact maintenance in Moss Operating System and Salesforce.
Proactively manages opportunities and maintains up-to-date information for sales forecasting.
Works closely with salespeople to manage assigned accounts
Meets or exceeds sales plans for assigned accounts and geographical territory.
Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
Supports finances, when necessary, to help collect outstanding payments.
Understand Moss’s in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
Accurate order entry and order administration
Account level growth
Response time to customers
Maintain high customer satisfaction
What You'll Bring...
Four-year college degree from an accredited institution or equivalent related job experience
Outstanding oral and written communication skills both with internal team members and external customers and prospects
Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
PC proficiency with Microsoft Office
Project Management Professional (PMP) certification preferred
Experience reading blueprints and design decks preferred
Experience with Salesforce preferred
Powered by Workable
Tension fabric structures for trade shows
Moss Holding Company designs and builds fabric-based environments for trade shows and live events. It uses tension fabric structures—backdrops, booths, and display spaces created by fabric stretched over lightweight frames. Through acquisitions like MacroArt and Stretch Shapes, it adds graphics and immersive fabric products to offer end-to-end experiential marketing capabilities worldwide, backed by EagleTree Capital. The company's goal is to be a leading global provider of fabric-based experiential environments that are easy to assemble, transport, and reuse.
Explore more opportunities at Moss Holding Company