Air Charter Service

Global passenger and cargo aircraft charters

Operations Controller Trainee

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeSurbiton, UKNo salary listed

About the Job

Requirements

An additional language is essential: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.
Fluency in English is essential.
Must be able to work 12-hour shifts, including nights, weekends, and bank holidays.
Must live within a 45-minute commute of the Surbiton headquarters.
Must be able to work independently and as part of a team.
Must be able to communicate professionally and confidently, verbally and in writing.
Must be able to solve problems and find solutions.
A genuine interest in aviation and customer service is expected.

Responsibilities

Provide 24/7, 365-day operational support to ACS brokers worldwide, in person from the Surbiton head office.
Work closely with the onsite representative team and customer experience team to mitigate issues arising on the day of a flight.
Provide operational information and assist with delivering charters for brokers in all global divisions.
Support live charter flights by providing a full service to brokers and advising them of potential issues.
Track all aspects of flights, keep brokers informed, and send movement messages to brokers and clients when requested.
Build relationships with airline operators, fixed-base operators, and airports worldwide.
Continuously update ACS customer relationship management and compliance systems with airline, airport, and handling information to maintain accurate, current data.
Complete daily reports and communications for worldwide teams and management, advising brokers of potential risks to upcoming operations.
Balance operational constraints with service goals, including on-time performance and passenger satisfaction.

Job Description

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
Provide operational information and assisting in delivery charters for all brokers in all global divisions.
Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
Building relationships with airline operators, FBOs and Airports worldwide
Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations
Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Qualifications

Additional language (French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.) - ESSENTIAL
A genuine interest in Aviation and a passion for exceeding customer service expectations
Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
Fluency in English is essential
Ambition, drive and self-motivation
A professional, confident communicator both verbally and written
Can work independently, as well as part of a team
Excellent problem solving and able to think outside the box to find solutions
MUST live within 45 minutes commute of our Surbiton HQ

Additional Information

Contract Details:

Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis
The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00
Training provided on site
Office based role based in our Surbiton HQ

Additional information

Free onsite gym with classes
Free Breakfast and Lunch in our onsite canteen “The Hangar”
22 days’ holiday per year
Free Onsite Car parking
Private healthcare & Pension

About the Company

Air Charter Service

Global passenger and cargo aircraft charters

Air Charter Service arranges passenger and cargo aircraft charters worldwide for governments, large corporations, royalty, and aid agencies. It coordinates tailored, end-to-end charter solutions by matching each request with suitable aircraft, crew, and routing, whether moving fans to a game or transporting oversized cargo, and handling VIP travel. The company operates from offices across multiple continents, using local knowledge to craft the best charter options for each region and client. Unlike many competitors, ACS combines a global network with deep regional expertise to offer customized, on-demand flights at scale, evidenced by over 30,000 flights per year and revenues exceeding $1 billion. Its goal is to provide flexible, reliable, and customized charter services worldwide to meet diverse transport needs.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1990

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