Rally House

Sells licensed sports apparel and gifts

Team Captain - Shift Leader

Retail Store ManagementPosted on Nov 9

Part-timeRound Rock, TX, USA$15.35 - $18In-person

About the Job

Requirements

Must be at least 18 years of age.
Must have 1–2 years of retail experience.
Must be available to work 10 to 20 hours per week, including daytime, nights, weekends, holidays, and featured local sports events.
Must be able to stand and walk for extended periods.
Must be able to lift up to 50 pounds.
Must be able to bend, reach, and climb ladders.
Must be able to prioritize, delegate, and execute in a fast-paced environment.
Must have clear and confident communication skills, including coaching and providing feedback.
Must have an enthusiastic attitude and a passion for sports and retail.
Must understand retail operations, service standards, and visual merchandising.

Responsibilities

Guide the store team by setting the pace on the floor and keeping the team focused and energized.
Provide direction during shifts and support consistent execution.
Help create an engaging experience for guests and teammates.
Influence others through example, clear communication, and a strong sense of urgency.
Manage shifts and lead others.
Ensure the customer remains the top priority.
Manage inventory control and selling strategies to deliver results.
Meet Rally House visual standards through floor moves and merchandising, organizing, game-planning, and execution.
Clarify priorities and provide direction to others, ensure alignment, follow up to confirm understanding, and adjust course when needed to keep the team focused and effective.
Champion the customer experience by setting the standard for service behaviors, reinforcing expectations, and influencing others to put the guest first.
Act quickly and decisively to keep work moving forward, take initiative when opportunities or issues arise, and maintain momentum and urgency for the team.

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.

Competencies

Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.
Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.
Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.
Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.

Responsibilities

Staffing: shift management, leading others

Customer service: ensures customer remains the top priority

Delivery Results: inventory control, selling strategies

Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Skills and Knowledge

Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising

Qualifications

Must be at least 18 years of age
1-2 years of retail experience
Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

Must be able to stand and walk for extended periods of time
Ability to lift up to 50 pounds
Ability to bend, reach, and climb ladders

Pay Range

$15.35 - $18.00

About the Company

Rally House

Sells licensed sports apparel and gifts

Rally House operates as a specialty boutique offering a large selection of apparel, gifts, and home décor that represent local NCAA, NFL, MLB, NBA, NHL, and MLS teams. It also carries local novelties and regional-inspired items, with stores in the Midwest, South, and Northeast and round-the-clock shopping at rallyhouse.com. Each store tailors its merchandise to the teams popular in its city, and customers can expect friendly service from associates who help them find items that show their team pride. The company also hosts exclusive autograph sessions, ticket giveaways, and events with local celebrities to connect fans with their teams. The goal is to make it easy for fans to express their unique team spirit wherever they live and shop, through one-of-a-kind merchandise and experiences.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 1989

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