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Loop

AI-driven freight audit and payments platform

Enterprise Solution Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 7 years of customer-facing experience within a SaaS or technology company environment, including enterprise go-to-market experience.
  • At least 5 years of technical experience.
  • Ability to lead cross-functional groups to meet critical goals.
  • Ability to deeply understand opportunity cost across teams.
  • Ability to proactively identify and communicate risks and opportunities.
  • Ability to set expectations with customers and drive accountability internally and externally.
  • Ability to lead process mapping and whiteboard workflow sessions for proposed architecture, and create current- and future-state flows.
  • Ability to adapt quickly to changing needs and timelines.
  • Executive presence in virtual and in-person settings.

Responsibilities

  • Collaborate across Sales, Product, Engineering, Customer Success, and Implementation to support clients through technical close and replatforming.
  • Serve as a key contact for client implementations; design and configure data orchestration; and translate processes between client systems and Loop’s platform.
  • Partner with acquired businesses to conduct gap analysis of their services and tooling compared with Loop.
  • Facilitate project management for solution scoping and implementations.
  • Lead kickoff calls, including remote and sometimes on-site sessions to provide an overview of Loop’s solution.
  • Coordinate with internal stakeholders to develop integrations between commercial and legacy client systems.
  • Collaborate with Technical Architects on integration mapping and partner with Implementation on statements of work.
  • Lead integrations between Loop and clients’ external software systems, including transportation management systems and enterprise resource planning systems, with input from an Integrations Engineer; handle schema mapping.
  • Lead product demonstrations tailored to prospect use cases and act as the product expert in presales conversations.
  • Scope use cases to Loop’s product and roadmap.
  • Collaborate with Sales and Operations to inform client proposal cost structures based on technical requirements.
  • Hold weekly client status meetings to review progress, obstacles, and upcoming tasks.
  • Consult with clients on business process transformation, optimization, and best-practice initiatives; manage testing, training, go-live, and system cutovers.
  • Ensure successful implementation before transitioning the account to Customer Success.
  • Manage multiple projects at varying implementation stages and meet deadlines.
  • Own and clearly document comprehensive, trackable technical and functional requirements.

Desired Qualifications

  • Demonstrated interest in applying technical solutions within the enterprise supply chain space.

About the Company

Loop

AI-driven freight audit and payments platform

Loop provides a data platform and full-stack AI system to modernize transportation spend management. It unifies invoices, shipment tracking, and contract terms into a single source of truth for high-volume shippers, carriers, and 3PLs, enabling automation of invoice processing (up to 99%), real-time exception handling, and predictive analytics to surface cost-saving opportunities. Its products—such as the Loop Control Suite and Parcel Contract Intelligence—use machine learning to identify potential overpayments before they occur, and operate as a SaaS solution with a dedicated customer success team. This combination differentiates Loop from competitors by combining data unification, proactive AI-driven insights, and a hands-on service model to streamline freight audit and payments. The company's goal is to turn freight audit from a cost center into a strategic advantage, improving working capital and financial clarity across global logistics operations.

Company size
51-200
Company stage
Series C
Total funding
$160M
Headquarters
San Francisco, CA
Founded
2021

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