DXC Technology

Global IT services for enterprise modernization

Workplace Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A degree or diploma in IT, Information Technology, or a related area is required.
Three to five years of workplace IT support experience in a bank environment is required.
ITIL certification is required.
Experience with M365, Windows 11 operating systems, hardware troubleshooting, basic network troubleshooting, ServiceNow ticket logging, and basic project management concepts is required.
Familiarity with Azure, Active Directory, Windows Server, audio and video meeting room equipment, basic networking, printer troubleshooting, and iPhone troubleshooting is required.
Strong written and verbal communication skills, customer service skills, rapport-building, listening, and questioning skills are required.
Ability to prioritize actions and multitask in a fast-paced environment is required.
Analytical and problem-solving ability using a knowledge base and artificial intelligence is required.
Ability to provide professional communications and follow up on pending issues is required.

Responsibilities

Provide incident support and service request assistance for end-user technical issues, mobile devices, and video conferencing; coordinate with global teams and vendors to resolve issues.
Troubleshoot Windows 11 applications, network issues, and other technical problems, and provide details to global support and vendors for next-level resolution.
Troubleshoot software and hardware issues, including operating systems and applications such as M365, MS Outlook, MS Teams conferencing, and third-party applications on client machines.
Troubleshoot complex meeting room equipment and escalate issues to vendors.
Review and approve ServiceNow tickets, service requests, change requests, and global changes.
Provide feedback on business and technical challenges.
Keep team members and clients informed about ticket status and developments.
Attend scheduled team meetings, development training, and other meetings as needed.
Participate in hardware refresh projects and manage them with the end-user support team.
Oversee desktop support services and provide direction, support, and guidance to onsite support teams in Asia.
Work with incident managers, problem managers, and engineering teams to troubleshoot issues and identify and resolve root causes.
Provide guidance, knowledge transfer, and mentoring to the Desktop Support Team.
Oversee desktop user support services for high-importance customers.
Participate in or lead customer-facing, project-related, and internal process-improvement efforts.
Act as a customer relationship liaison for internal customers, including secretaries, business management, and VIP users, and work to resolve their concerns.
Manage support and reporting of branch Key Risk Indicators to the internal Risk team for desktop maintenance, inventory, software distribution, security maintenance, virus updates, and patch management.
Coordinate, develop, and review end-user documentation and instructions.
Provide support during scheduled weekday shifts, weekly after-hours standby at least once per month, and ad hoc weekend and after-hours incident support and annual business continuity plan testing.

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Education/Experience Requirements:

Degree / Diploma in IT / Information Technology related
3 to 5 years of workplace IT support in Bank environment
ITIL certified

Key Skills:

Pro-active individual with customer centric
Able to face users and communicate confidently
M365 and Windows 11 OS and hardware troubleshooting
Basic network troubleshooting
Familiar with ServiceNow ticket logging
Enthusiastic in learning new technologies and contribute for team success
Team player with good communication with the team members
Good follow up skill on pending issue
Basic project management concept
Fast learner

Responsibilities:

Provide incident support and service request assistance and support related to end user technical issues, mobile device, video conferencing issue to desktop engineer and coordinate with global and vendor to resolve the issue
Troubleshoot Win 11 applications, network and other technical troubleshooting detail to global support and vendor for next level resolution
Perform troubleshooting support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.).
Support complex meeting room equipment troubleshooting and escalating the issue to vendor
ServiceNow ticket review and approval
With initiative to feedback business and technical challenges
Communicating with team members and clients in a professional manner as situations arise, and at regular intervals ensure that all parties involved are kept up to date on the ticket status
Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
Attend hardware refresh project and manage the project with end user support team

Technical/Functional Competencies:

Oversee Desktop Support Services, providing direction, support and guidance for all onsite support teams in Asia.
Participates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering team to drive towards root cause identification and resolution.
Provides guidance, knowledge transfer, and mentoring to Desktop Support Team
Oversees desktop user support service to very important customers.
Participates and/or leads project efforts for continual improvement for customer-facing tasks, project related tasks as well as internal process-related improvement items.
Review and approves Service Requests. Change Requests & Global Changes.
Acts as a customer relationship liaison, gives internal customers (e.g., Secretaries, Business Management and VIP users) a channel to voice concerns and work to resolutions.
Manages the support & reporting of Key Risk Indicators for each Branch to internal Risk team for desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
Coordinates, develops and/or reviews end-user documentation and instructions.
Experience with Azure, AD, Windows 11, M365, Window Server, Audio & Video meeting room equipment, basic networking, printer and iPhone troubleshooting
Familiar with ServiceNow tracking system
Perform duties as required from time to time.
Excellent communication skills (written and verbal), capable of bridging the gap between technology and business functions
Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills
Ability to judge and prioritize action & multi-task in a fast-paced/demanding environment.
Strong analytical & problem-solving using knowledge base and AI

Support timing:

Normal Shifts: 9am to 6pm Mon to Fri
To support weekly after office hour standby at least once per month
Ad hoc weekend and after office hour incident support and annual BCP testing

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

About the Company

DXC Technology

Global IT services for enterprise modernization

DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.

Company size: 10,001+
Company stage: IPO
Headquarters: McLean, VA
Founded: 2017

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