A

ABM UK

Cleans and maintains UK workplaces and airports

Relief Security Officer

Part-Time
No salary listed
Entry
Birmingham, UK
In PersonOn-site at Swan Shopping Centre, Birmingham.
Security & Protective ServicesSecurity Guarding & Patrol

About the job

Requirements
  • A current Security Industry Authority Door Supervision Licence is listed as preferred.
  • Strong organisational skills and the ability to balance competing priorities and workloads.
  • Written and verbal communication skills.
  • Ability to work unsupervised and take responsibility.
  • Ability to remain calm under pressure.
  • Adaptable and flexible approach to work.
  • Ability to work as a member of a team.
  • Report-writing and presentation skills.
  • Observational skills.
Responsibilities
  • Provide relief cover for planned and unplanned absences in the shopping centre security team.
  • Ensure the security and safety of customer buildings and personnel, and protect the identified buildings and on-site personnel.
  • Complete assigned tasks professionally, on time, and in compliance with relevant legislation.
  • Follow site assignment instructions, emergency instructions, procedures, risk assessments, method statements, and emergency procedures, while maintaining personal safety.
  • Prevent accidents, injuries, crime, fire, and damage to landlords' and tenants' property.
  • Comply with the Data Protection Act.
  • Provide a visible deterrent and reassure the public; help reduce crime.
  • Apprehend criminal offenders and hand them over to local authorities when safe and legal, and attend court to give evidence if necessary.
  • Maintain a personal notebook in accordance with the Police and Criminal Evidence Act 1984.
  • Alert the control room operator to suspicious people or packages, and follow the client's evacuation procedures when required.
  • Check the mall and building for fire hazards; patrol external areas, the car park, and basement as required, and complete patrols requested by the supervisor.
  • Monitor toilet areas, enforce the centre's code of conduct, and stop bicycles or skateboards being ridden through the mall.
  • Alert cleaners to spillages, full bins, and other situations requiring attention; keep the mess room clean and tidy after use.
  • When covering the basement, challenge people entering and ensure only authorised personnel enter.
  • Do not permit deliveries through the mall after 09:00 or when they pose a risk to customers; direct deliveries to the basement and inform the control room.
  • Follow reasonable instructions from supervisors or managers, arrive ready for shifts, maintain a neat appearance in accordance with the facility services dress code, and complete site documentation.
  • Escalate health and safety issues to the control room and report accidents or injuries to the shift supervisor or a senior team member.
  • Take breaks as directed by the shift supervisor and notify the Dual Services Manager before leaving the site while on duty.
  • Follow absence-reporting procedures by notifying the control room before a shift when absent.
  • Follow opening and lock-up procedures and promptly report faults.
  • Treat clients, tenants, customers, and employees courteously; keep tenant interchanges to a minimum and professional.
  • Record incidents in the security daily occurrence book and personal pocket book, and complete incident reports to the required standard.
  • Complete documentation factually and do not falsify records; maintain confidentiality of company information and job-related records.
  • Do not accept gifts or gratuities, consume alcohol on company premises, report to work under the influence, or use a mobile phone while on duty except in an emergency with permission.
  • Complete other reasonable requests from the team leader or Dual Services Manager.
Desired Qualifications
  • First Aid training.
  • CCTV licence.

About the company

A

ABM UK

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Website

ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Bolsover, United Kingdom

Founded

1987

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Simplify's Take

What believers are saying

  • ABM expanded into Eurostar hubs in April 2026, deploying 200 staff across station, train and depot services.
  • ABM-operated Manchester airport assistance earned the highest CAA accessibility rating in August 2026, with improved passenger waiting times.
  • ABM's Airport Academy trains entrants across six UK airports; its government partnership enrolled over 20 young people by July 2026.

What critics are saying

  • ABM's Gatwick aircraft-cleaning supervisor works four days on, four off, with service deadlines, per its July 2026 posting.
  • ABM's Glasgow and Aberdeen assistance work depends on one airport owner, under three-year contracts announced April 2026.
  • Parent ABM's December 2025 WGNSTAR deal used credit facilities and forecast fiscal 2026 earnings dilution.

What makes ABM UK unique

  • ABM consolidates Gatwick airlines under one bus contract, using aircraft locations and passenger volumes to allocate vehicles.
  • ABM's Waterford hospital training centre replicates wards, offices and washrooms for cleaners to practise on matching layouts and surfaces.
  • ABM's UK high-voltage specialists authorise and audit engineers for emergency electrical work, alongside its normal specialist contractors.

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Benefits

  • Wellness Program
  • Mental Health Support
  • Legal Services
  • Employee Discounts
  • Paid Vacation
  • Commuter Benefits
  • Cycle to Work scheme

Company News

Newsletter.co.uk
Sep 16th, 2026
'Making a real difference for our customers and colleagues': Northern Ireland trio recognised for fundraising and teamwork at prestigious awards.

'Making a real difference for our customers and colleagues': Northern Ireland trio recognised for fundraising and teamwork at prestigious awards. By Claire Cartmill Published 16th Sep 2026, 15:32 BST Updated 16th Sep 2026, 15:33 BST ABM's Belfast colleagues Cormac Kelly, Davy Bolton and Conor Vaughan were recognised for charity fundraising, teamwork and their contribution to the facilities management firm. Three Northern Ireland employees of facilities management firm ABM have been recognised at the company's annual One ABM Awards. Cormac Kelly and Davy Bolton, who work at Victoria Square shopping centre in Belfast, were presented with the Respect and Integrity Award after raising £2,000 for Friends of the Cancer Centre in memory of their former colleague, Gerry Blain. Their fundraising was recognised as part of the awards, which celebrate employees who demonstrate ABM's values and make a significant contribution to the company and their colleagues. You May Like Belfast man Conor Vaughan, ABM's QHSE manager, was also recognised, receiving the Team Player Award for his contribution to the business and support for colleagues. Since becoming QHSE manager, Conor has developed strong relationships across the organisation and has been recognised for consistently going beyond the expectations of his role. The awards were presented at Lawlors Hotel in Naas, Co Kildare, as part of ABM's Ireland Roadshow, which brought colleagues together to discuss the company's growth and performance ambitions for the Irish market. Six awards were presented to ABM employees, recognising their commitment and contribution to the company. Richard Sykes, SVP and President, UK & Ireland, said the awards provided an opportunity to recognise employees who demonstrate the company's values and make a difference to customers and colleagues. He explained: "Our success is built on the commitment, expertise, and passion of our people. The One ABM Awards are an opportunity to recognise those individuals and teams who consistently go above and beyond, living our values every day and making a real difference for our customers and colleagues. "Congratulations to all of this year's winners and thank you for the contribution you make to ABM's continued growth in Ireland." Winners of the One ABM Awards at regional events across Ireland and the UK will now be considered for further recognition at ABM's Leadership Conference and Awards in London. ABM has more than 25 years of sector experience and a growing team in Ireland, providing facilities, engineering and maintenance solutions across the public and private sectors. Its services include planned and reactive maintenance, HVAC and mechanical support, energy management and critical infrastructure systems. The company also works with highly regulated life sciences environments, combining technology-enabled services with global best practice to provide tailored support across the product lifecycle.

Passenger Terminal Today
Aug 11th, 2026
Manchester Airport receives top accessibility rating from Civil Aviation Authority.

Manchester Airport receives top accessibility rating from Civil Aviation Authority. By Alex Pack August 11, 2026 3 Mins Read Manchester Airport has been awarded the highest possible rating for its special assistance services in the Civil Aviation Authority's latest accessibility report. The airport received a "very good" rating for the services it offers to passengers with restricted mobility and hidden disabilities, an improvement on its "good" rating for 2025. ABM, which operates the airport's special assistance services, was recognized for improvements made over the past 12 months, with the report citing strong performance on waiting times. The report also highlighted the airport's engagement with its Accessibility Forum, an independently chaired advisory group made up of disabled travelers and advocates, along with the quality of facilities in Terminal 2, which is nearing the end of a decade-long transformation program. ABM has also worked to bring people who are not in employment, education, or training into its service teams at the airport, partnering with Trafford and Stockport College Group through its Airport Academy, and with Pure Innovations' supported internships program, to extend job opportunities to people from disadvantaged backgrounds in the airport's neighboring communities. The rating reflects significant investment by Manchester Airport in its facilities, with £1.5 billion (US$2 billion) spent on the transformation of Terminal 2 over the past decade, and further investment now underway to upgrade Terminal 3. "At Manchester Airport we're proud to serve the people of the North, helping more than 32 million passengers on their travel in the past 12 months - including 700,000 with restricted mobility or other assistance needs," said Ed Kibblewhite, head of terminal services at Manchester Airport. "We're delighted with the 'very good' rating in the CAA's latest accessibility report, as it vindicates the investment we've made in these services alongside our delivery partner ABM, and shows that these improvements are bearing fruit, with highly positive feedback from passengers. We are not content to stop here and will continue to improve and streamline the assistance services offered, including in Terminal 3, which is in the middle of its biggest upgrade since it opened in the 1980s." "Achieving a 'very good' rating is the result of consistent investment in our people and the collaborative relationship we have had with Manchester Airport over many years," said Kelly Parish, vice president of transport and aviation at ABM. "As the UK and Ireland's largest provider of accessible travel services, we're particularly proud that this includes creating real opportunities for people from the airport's neighboring communities, through our Airport Academy and our work with Pure Innovations. As Terminal 3 changes shape, we'll be right there ensuring assistance services keep pace."

International Airport Review
Aug 6th, 2026
Manchester Airport earns top accessibility rating from UK regulator.

Manchester Airport earns top accessibility rating from UK regulator. Manchester Airport has received the highest accessibility rating from the UK Civil Aviation Authority following improvements to passenger assistance services and facilities. Manchester Airport accessibility rating Credit: Manchester Airport Manchester Airport (MAN) has achieved the highest possible accessibility rating from the UK Civil Aviation Authority (CAA), recognising improvements to its special assistance services for passengers with reduced mobility (PRMs) and hidden disabilities. The airport received a 'Very Good' rating in the regulator's latest Airport Accessibility Report, improving on its previous 'Good' classification. The assessment highlighted stronger performance in passenger waiting times and recognised continued investment in accessibility services delivered in partnership with ABM. Passenger journey improvements recognised. The CAA also praised Manchester Airport's engagement with its independently chaired Accessibility Forum, which includes disabled travellers and accessibility advocates, as well as the quality of facilities within Terminal 2 following its extensive redevelopment programme. Over the past decade, Manchester Airport has invested £1.5 billion in transforming Terminal 2. Further investment is now focused on upgrading Terminal 3 to improve passenger flow, modernise facilities and create a smoother travel experience. Manchester Airport said more than 32 million passengers travelled through the airport over the past year, including around 700,000 people requiring mobility assistance or additional support. Ed Kibblewhite, Head of Terminal Services at Manchester Airport, said: "We're delighted with the 'Very Good' rating in the CAA's latest accessibility report, as it vindicates the investment we've made in these services alongside our delivery partner ABM. We are not content to stop here and will continue to improve and streamline the assistance services offered." ABM was also recognised for its community employment initiatives, including programmes delivered through the Airport Academy and supported internships that help create career opportunities for people from neighbouring communities. Kelly Parish, Vice President - Transport and Aviation at ABM, said the rating reflects continued investment in staff and the long-standing partnership with Manchester Airport to deliver accessible travel services. Latest. No comments yet. You're not signed in. Only registered users can comment on this article. Partner content. Global insight for airport leaders

GreenFleet
Jun 25th, 2026
All-electric utility vehicles deployed during Olympia transformation

All-electric utility vehicles deployed during Olympia transformation. 25 Jun 2026 ABM UK has recently acquired two all-electric utility vehicles which are set to be deployed at the transformed Olympia estate. With a history spanning 140 years since it first opened in 1886, Olympia has hosted countless exhibitions, performances, and cultural events, establishing itself as a longstanding hub for events, entertainment and commerce in the capital. Today, the venue is undergoing a transformative £1.3bn redevelopment. ABM UK has been awarded the cleaning, janitorial, landscape and waste management contract across the entire estate, and as part of this operation, ABM UK will deploy two new all-electric Goupil G4 electric utility vehicles supplied by Bradshaw Electric Vehicles. The vehicles were selected following close consultation with Olympia, who detailed a clear requirement for low-emission, low-noise solutions to be deployed at the estate. One of the Goupil G4 vehicles is configured with a cage body and trailer, designed to support the transfer of waste materials from individual buildings to a central consolidation point across the estate. The second Goupil G4 is fitted with a utility cage and integrated pressure washer system, enabling it to support specialist cleaning operations, including window cleaning and general site maintenance. The two vehicles will be operated by separate ABM teams - one focused on back-of-house waste management and the other dedicated to specialist cleaning services. Given the scale and intensity of operations across the site, both vehicles will play a critical role in maintaining continuous, 24-hour service delivery. In addition to their core functions, the Goupil G4s will also be used as multi-purpose maintenance vehicles across Olympia, supporting in additional tasks such as landscaping, internal logistics, and general estate management operations. Their flexibility is expected to be key in managing the evolving needs of the redevelopment and to ensure its upkeep. One vehicle features a lithium battery configuration, while the second operates on a lead-acid system, providing operational versatility across different duty cycles within the estate. Commenting on the deployment, Matheus Pavan, Strategic Account Manager at ABM UK said: "The vehicles being low noise, all electric and low speed were also key considerations for their adoption, particularly given the nature of the site and the requirements set out within the planning conditions for the redevelopment."

Cleaning Hygiene Today
Jun 22nd, 2026
ABM renews critical cleaning services contract at University Hospital Waterford.

ABM renews critical cleaning services contract at University Hospital Waterford. ABM, a leading international provider of facility, engineering, and infrastructure solutions, has been re-awarded a major contract to provide critical cleaning services at University Hospital Waterford (UHW) in Ireland. Under the contract with the Health Service Executive (HSE), ABM will continue to provide 265 cleaning staff across five UHW facilities, including critical environments such as operating theatres and intensive care units. The contract is across all facilities at UHW and includes the recently opened Haematology and Oncology Day Unit. This critical cleaning service also supports UHW's ability to run out of hours clinics, helping create the clean and compliant environments needed to improve patient flow and deliver reduction in waiting lists. ABM started working with UHW in 2019, at a time when UHW wanted to implement significant change within its cleaning operation to improve overall standards. Following ABM's appointment, HIQA noted significant improvements in UHW's cleaning standards within the first three months. ABM also established Ireland's first on-site training facility for cleaning operatives at a hospital, where it continues to provide specialist training for new team members. A spokesperson for University Hospital Waterford said: "We are pleased to continue our partnership with ABM whose team plays an important role in supporting the delivery of safe, high quality patient care across University Hospital Waterford and Kilcreene Orthopaedic Hospital. High standards of cleanliness and hygiene are essential to patient care and ABM has consistently demonstrated a professional approach, strong expertise and clear commitment to delivering this vital service. UHW/KROH looks forward to continuing to work with ABM and further strengthening or partnership in support of patients, visitors an staff." David Ferguson, Operations Director, All Ireland, ABM, said: "We are proud to continue our long-standing partnership with University Hospital Waterford supporting the delivery of essential healthcare services in one of the region's most important critical environments. Our on-site teams play a critical role in maintaining safe, clean, and compliant spaces across complex healthcare settings, from operating theatres to intensive care. This renewal reflects their professionalism, specialist expertise and commitment to patient-centred service every day."