Sales Supervisor
South Congress
Confirmed live in the last 24 hours
Reformation

501-1,000 employees

Sustainable fashion brand with vintage-inspired designs
Company Overview
Reformation sets itself apart by seamlessly integrating sustainability into every facet of its operations, from running LA's first sustainable factory to using eco-friendly materials and transparently sharing each product's environmental impact. The company's commitment to its workforce is evident in its investment in their growth and well-being, fostering a culture that values both people and the planet. Additionally, Reformation's pioneering retail approach, which merges the best aspects of online and in-store shopping, positions it as a leader in the fashion industry.
Consumer Goods

Company Stage

Series B

Total Funding

$39.8M

Founded

2009

Headquarters

Vernon, California

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

48%

2 year growth

91%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Field Sales
Inside Sales
Strategic Account Management
Requirements
  • Minimum of 3 years Retail Experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced and ever-changing environment
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities
  • Driven approach to take on new challenges with the self-motivation for your work and career
  • Excellent communicator with a passion for people
  • An effective and expedient problem-solver with a keen attention to detail
  • Positive attitude and feels there is no task too small and no task too large
  • Full Time, Hourly
  • Available to work a minimum of 30 hours per week, but up to 40 hours per week
  • Daily open availability across a full 7 day work week
  • Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Responsibilities
  • Consistently meet and exceed sales goals
  • Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Contribute to a technology led in-store experience for customers that both surprises and delights them
  • Maintain extraordinary customer experience feedback scores on service evaluation through NPS
  • Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
  • Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products
  • Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
  • Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
  • Maintain seamless store operational procedures, maintain weekly workflow
  • Support merchandising presentation strategy and concept standards, lead and train staff as needed
  • Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
  • Uphold and lead by example with all policies and procedures
  • Display a dedicated approach to motivate and support sales associates
  • Onboard new hires while providing in the moment coaching to improve performance of existing associates
  • Contribute and lead through training and customer experience programs
  • Maintain and manage a professional, healthy, and productive work environment alongside team in store