Epic Principal Trainer - Master Training Environment Build Specialist

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Principal Trainer - Master Training Environment Build Specialist. 

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The Epic Principal Trainer - Master Training Environment (MST) Build Specialist, supports the University’s clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members. Epic Principal Trainer - MST Build Specialist, assumes responsibility for training environment build, e-learning module design and production, training delivery and exercises, curriculum development, manual creation and revision, and promotion of patient safety by reinforcing appropriate system usage in the delivery of robust patient-centered care. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth’s policies, procedures, and business operations.

Core Responsibilities:

• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality. 
• Provides end-user training on the various clinical systems' applications supported by the IT Training department. 
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines. 
• Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work. 
• Participates in application testing, simulations, and go-live activities, including production. 
• Collaborates with analysts on application changes and new features to develop training strategies. 
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs. 
• Reviews the status of projects and issues on an ongoing basis with leadership. 
• Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST). 
• Participates in on-call scheduling as required. 
• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:

As an Epic Principal Trainer - Master Training Environment (MST) Build Specialist, you will report to the Senior Manager of the group and will be responsible for:

• Providing oversight and leadership to Credentialed Trainers on the training team
• Assisting Epic Lead Trainer with the MST development across the Epic training team
• Leading the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training
• Collaborating with key stakeholders, end-users, and training team members to optimize the training experience
• Serve as a primary support contact for training end‐users
• Lead all phases of training maintenance and execution
• Lead the analysis of new training releases and validate the impacts to the workflow
• Lead the identification and troubleshooting of issues that arise and guide the team to resolve them
• Support junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations
• Collaborate with analysts on training changes to ensure optimal execution and maintenance of training strategies
• Review, build, test, and assist lead trainer with managing and troubleshooting technical issues related to training environments (MST) 
• Work with stakeholders, business community, and end users to ensure training meets UHealth's business/clinical needs
• Maintain regular communication with team members, including participating in 1:1 and weekly team meetings
• Review the status of training rollouts and issues on an ongoing basis with leadership
• Participate in an On-Call schedule on a rotational basis to provide end user support and address urgent issues as needed
• Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.  

CORE QUALIFICATIONS:  

• Bachelor’s degree in relevant field 
• EpicCare Ambulatory Certifications preferred.
• Minimum 3 years of relevant experience, preferable in healthcare or healthcare-related organization.
• Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences within your organization
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical
• Familiarity with case or care management workflows and wellness programs preferred
• Familiarity with or background in quality reporting initiatives such as PQRS, ACOs/MSSP, and MU preferred
• Familiarity with health plan concepts and workflows preferred
• Extensive understanding of the Epic Master Training Environment build preferred
• Skill and experience in adult education preferred
• Ability to communicate effectively in both oral and written form. 
• Ability to maintain effective interpersonal relationships. 
• Ability to recognize, analyze, and solve a variety of problems. 
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines. 
• Proficiency in computer software (i.e. Microsoft Office). 
• Ability to process and handle confidential information with discretion. 
• Ability to work evenings, nights, and weekends as necessary. 

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Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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