Guest Service Supervisor

Job Description

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence.

• Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction
• Lead, motivate, and train the guest service team to deliver outstanding customer service
• Resolve guest complaints and concerns promptly and professionally
• Manage guest inquiries and requests, providing accurate information about hotel services and local attractions
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Monitor and maintain cleanliness and presentation standards in all guest-facing areas
• Assist in developing and implementing guest service policies and procedures
• Prepare reports on guest feedback, occupancy rates, and other relevant metrics
• Ensure compliance with all health and safety regulations
• Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency

Qualifications

• Proven experience (2-3 years minimum) in guest services or a related hospitality role
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills, with a focus on customer service
• Fluency in English; additional languages are advantageous
• Proficient problem-solving abilities and attention to detail
• In-depth knowledge of the hospitality industry and luxury guest service standards
• Experience with hotel management software and booking systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management or a related field is preferred
• Previous experience in a luxury hotel or resort setting is highly desirable
• Demonstrated track record in achieving high levels of guest satisfaction
• Strong organisational skills and ability to multitask in a fast-paced environment
• Adaptability and resilience in handling challenging situations

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.