Advanced Technical Support Engineer - Tier 3

Advanced Technical Support Engineer – Tier 3 (PageWide Industrial, AMS)

Description -

Love solving complex problems? Curious about how cutting‑edge technology works behind the scenes?

In this role, you’ll be part of an elite technical team that tackles high‑impact challenges, supports mission‑critical customers, and keeps HP’s most advanced technologies running at their best.

As a senior technical expert supporting PageWide, you’ll dive into complex issues across multiple technologies, design creative support solutions, and work directly with customers and internal teams around the globe. You’ll build trusted relationships, influence outcomes, lead meaningful projects, and help shape how HP delivers world‑class support—while continuously learning and growing your own skills.

This is a role for people who like variety, visibility, ownership, and making a real impact.

What You’ll Do

• Become the go‑to technical expert for critical or high‑impact technologies and customer environments—your expertise genuinely matters.
• Solve challenging, real‑world problems across hardware, software, and systems, both independently and with a collaborative team.
• Design smart, customized support solutions that go beyond “fixing the issue” to improving long‑term customer success.
• Work directly with customers—from engineers to senior leaders—building trusted relationships and guiding expectations during high‑pressure moments.
• Partner with teammates across HP (engineering, field, account teams, and more) to crack cross‑technology challenges together.
• Take ownership of escalations, bringing structure, calm, and creativity to complex situations.
• Spot opportunities to improve products, processes, and services—and actually help make those improvements happen.
• Lead or contribute to exciting technical and operational projects that influence how HP supports customers globally.
• Continuously learn new technologies, tools, and approaches—this role evolves with you.

What We’re Looking For

Education & Experience

• A four‑year or graduate degree in Computer Science, Information Systems, Engineering, or a related field
  —or— equivalent hands‑on experience and proven technical capability.
• Typically 4–7 years of experience in areas like advanced technical support, customer support, systems, mission‑critical environments, or account‑focused technical roles.
• Prior experience with HP products or enterprise technology environments is a plus—but curiosity and learning agility matter just as much.

Skills You’ll Build & Use

You don’t need to be an expert in everything—but you’ll get exposure to a wide range of technologies, including:

• Advanced technical support & troubleshooting
• Electromechanical systems & electronics
• Operating systems & automation
• Preventive maintenance & commissioning
• Process improvement & KPI‑driven problem solving
• Customer relationship management & technical consulting
• Safety, quality, and operational excellence

How You’ll Succeed

• Clear communication – You can explain complex ideas simply.
• Results orientation – You like seeing your work make a difference.
• Learning agility – You’re curious and adapt quickly.
• Digital fluency – You’re comfortable working with modern tools and data.
• Customer centricity – You care about real customer outcomes, not just closing tickets.

Impact & Growth

• Your work impacts multiple teams and customers, not just a single task or system.
• You’ll often act as a technical leader or project lead, helping guide decisions and outcomes.
• This role offers strong visibility and is a great platform for future growth into technical leadership, program management, or broader business roles within HP.

Complexity Level

You’ll handle moderately complex to complex challenges, with room to innovate and apply your own judgment—this is not a “scripted” role.

Salary

The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Disclaimer

This job description outlines the general nature and level of work for this role and is not intended to be an exhaustive list. Responsibilities and focus areas may evolve as the business and technology grow.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

50%

Relocation -

Yes

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"