American Express

Issues credit cards and runs a payment network

Apprentice

Customer SupportPosted on Nov 11

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
The highest education degree completion date must be no more than five years before the joining date.
The candidate must not have enrolled in any prior government apprenticeship programs.
Strong attention to detail and accuracy is required.
The candidate must have good communication and interpersonal skills.
The candidate must be willing to learn and adapt to new tasks and challenges.
The candidate must be able to maintain confidentiality.
The candidate must be available for 24/7 rotational shift timings.
Proficiency in basic computer applications, such as Microsoft Office Suite, is preferred.
The candidate should be able to work effectively in a team environment.

Responsibilities

Own and resolve customer inquiries through banking chat customer care, focusing on first-contact resolution.
Comprehend and respond to customer queries with immediate resolution to support customer satisfaction.
Meet employee, customer, and shareholder metrics in line with goals.
Adhere to quality and compliance guidelines.
Recognize customers' tone and mood through written communication.
Deliver personalized, empathetic, customer-centric service.
Provide end-to-end customer service through chat servicing.
Address two to three conversations simultaneously.

Desired Qualifications

Proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to work effectively in a team environment.

As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Shift timings - 24*7 Rotational
Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities

Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
Ensuring we resolve customer queries/issues to the best of our ability
Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
Deliver on Employees, Customer and Shareholder metrics as per goals
Adherence to Quality and Compliance guidelines
Communicates Effectively and have ability to recognize tone and mood of customer through written communication
Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
End to end customer service via chat servicing
Ability to Address 2-3 conversations simultaneously

About the Company

American Express

Issues credit cards and runs a payment network

American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1850

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