Financial Crime Operations Manager

Financial Crime Operations - Manager

The Compliance team at EY GDS partners with other EY offices across the globe to provide an array of compliance solutions to our clients. The team works on short to long term engagements to  assist  in  establishing,  maintaining,  and  reviewing  the  outputs  of  business  functions  and compliance programs.

Financial crime risks relating to anti-money laundering (AML), terrorist financing, anti-bribery controls, sanctions compliance and fraud are a high focus for regulated businesses and external scrutiny as regulation and practice continues to evolve. Responsible for developing and overseeing the financial crime and fraud prevention framework, designed to ensure client(s) are compliant, protected from risk and loss from financial crime.

The Opportunity

As a Financial Crime Manager in our Global Managed Services Delivery team, you will be working with global EY teams to deliver high-quality work to our clients, which will primarily be from the financial sector. You will be leading teams working on Anti-Money Laundering, Transaction Monitoring, Know Your Customer/Client, Screening, Regulatory Compliance engagements among various others and will actively participate in the day-to-day management of Engagement teams, owning client updates and interactions, delegating to the Senior Consultants / Consultants / Analysts in your team, whilst acting as the interface between project leadership, file review, as well as QC/QA functions. You will interact with clients to gain in-depth understanding of their unique needs and goals and focus on delivery of regulatory remediation and process improvement. Provide strategic leadership in translating complex business requirements into AI-enabled solutions, ensuring alignment with operational objectives, regulatory expectations, and measurable business outcomes.

Key Responsibilities

As a Manager in the Financial Crime Compliance team, you are required to lead Transaction Monitoring/KYC/Screening/Regulatory Compliance engagement(s) and will support our clients achieve  their  regulatory  obligations  by  using  your  technical  knowledge  of  Financial  Crime Compliance. You will be working directly with our onshore engagement teams and end clients to provide them with advice and service delivery.

• Responsible for service delivery projects across retail, corporate, investment, and private banking sectors, ensuring high standards of compliance and client satisfaction.
• Engage in capacity and resource planning, including recruitment and managing IT/Infrastructure & systems access for the team.
• Manage process migration and training for procedures, focusing on productivity, quality, and effective escalation of issues and stakeholder management.
• Lead the team, directly supervising work, monitoring productivity and quality targets, and ensuring adherence to all processes and procedures.
• Act as the main point of contact for onshore clients and liaise with internal EY Management, preparing performance MI that reflects operations.
• Perform sample quality checks on the team's output to maintain high standards of due diligence and reporting.
• Supervise Consultants, Senior Analysts, and Analysts at a project level, identify underperformers, address training and skill gaps, and support team members in performance improvement.
• Build and maintain productive working relationships with clients and foster strong internal connections within the domain.
• Support the Solution Lead in enhancing FinCrime Solution offerings, with a focus on services tailored to various banking sectors.
• Prepare and deliver Quality Assurance (QA) presentations to stakeholders, highlighting the effectiveness of processes and demonstrating continuous improvement initiatives within the banking sectors.
• Monitor the regulatory environment, staying informed about new and updated rules and regulations and ensuring practices are aligned with the latest regulatory changes in the banking industry.
• Drive the strategic adoption of AI, advanced analytics, and intelligent automation across Financial Crime operations, delivering transformative outcomes through innovation, process optimization, and data-driven decision-making.
• Lead partnerships with technology and business stakeholders to build, govern, and continuously refine AI-powered solutions that strengthen compliance effectiveness, increase operational resilience, and accelerate organizational growth.

Skills and Attributes for Success

• Project management and organizational skills
• Excellent communication skills to provide clear advice and guidance to the business and firm leadership on regulatory and compliance requirements
• Ability to work independently and manage multiple conflicting priorities and deadlines
• Detail oriented, client focused and problem solving with a pragmatic approach
• Professional certification such as CAMS, CFE, ICA, which is considered advantageous
• Lead the governance, validation, and critical assessment of AI-generated outputs, applying deep Financial Crime Compliance expertise, regulatory judgment, and risk-based decision-making to ensure accuracy, transparency, and compliance with organizational standards.
• Demonstrate advanced expertise in Generative AI and prompt engineering, driving the effective adoption of AI capabilities through the design of complex prompts, rigorous evaluation of AI outputs, and strategic application of AI solutions to enhance operational effectiveness, decision quality, and business outcomes.

To qualify for the role, you must 

• Possess 8-12 years of experience in Financial Crime Risk Management, specifically supporting the banking and financial services industry.
• Hold an MBA or Master's degree (or equivalent) in Finance, Business, or a related field.
• Be open to working in shifts, including night shifts, if necessary.
• Be prepared to work from the office location as specified by the company.
• Be willing to work on Indian holidays if the job demands it.
• Hold relevant professional qualifications, such as ACAMS, ICA Diploma in Anti Money Laundering, CFE, or an equivalent certification, which would be preferred.
• Demonstrate proficiency in Microsoft Office applications, with a strong emphasis on Excel and PowerPoint.
• Be willing to travel for work, both within the country and internationally, as required by the company.
• Lead the integration of Transaction Monitoring expertise with next-generation AI capabilities, driving innovation, strengthening compliance effectiveness, and enabling data-driven decision-making across Financial Crime operations.

Qualifications & Experience:

• Proven experience in financial crime compliance, with expertise in AML, sanctions, fraud detection, and regulatory compliance.
• In-depth knowledge of the risks associated with wealth management, commercial banking, corporate, and correspondent banking sectors.
• Ability to advise senior leadership on complex financial crime issues and recommend effective compliance strategies.

Proficiency in Transaction Monitoring Space: 

• Transaction Monitoring: Oversee customer transactions, including transfers, deposits, and withdrawals, to identify suspicious activity.
• Customer Information Review: Assess historical and current customer data and interactions to detect potential financial crime risks.
• Suspicious Activity Reporting (SARs): Investigate and report suspicious activity, including Anti-Money Laundering (AML) concerns, for assigned business units.
• STR Creation: Prepare and submit Suspicious Transaction Reports (STRs) to the relevant authorities.
• AML Advisory: Provide expert advice to businesses on AML compliance, including suspicious activities and risk mitigation strategies.
• Risk Identification: Analyse economic and financial trends to identify potential risks to the bank and its operations.
• Regulatory Compliance: Ensure adherence to the bank’s compliance guidelines, internal policies, and relevant regulatory requirements.
• Risk Strategy Support: Assist in the development and implementation of risk strategies and processes to manage financial crime and compliance risks.

In-depth understanding of risks in each Segment

• Wealth Management Risk Monitoring: Ensure proper reporting and detection mechanisms for suspicious transactions related to regulatory compliance and information security.
• Commercial Banking Transaction Compliance: Oversee and monitor commercial banking transactions to ensure compliance with Anti-Money Laundering (AML), Customer Due Diligence (CDD), data privacy, and sanctions regulations. Investigate unusual or suspicious transaction patterns across accounts and services.
• Corporate Transaction Monitoring: Continuously monitor corporate banking transactions for risks related to financial crime, market conduct, business ethics, privacy violations, and consumer protection. Identify and escalate suspicious activities in line with regulatory reporting requirements.
• Correspondent Banking Risk Detection: Identify and monitor risks in correspondent banking transactions, including cross-border payments, nostro and vostro accounts.

Ideally, you’ll also have

• Networking and exceptional stakeholder management skills
• Great communication skills
• Experience in working with global teams and international clients

What working at EY GDS offer

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Continuous learning: personalized career development including coaching, experiences, and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs