Sime

Multinational palm oil and agribusiness conglomerate

Executive – Service Operations & NPS

Business OperationsUpdated on Nov 14

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma or degree in Business, Automotive Engineering, or a related discipline is required.
Relevant experience in automotive aftersales, service operations, customer experience, or dealer operations is advantageous.
Strong analytical skills and the ability to interpret operational data, customer feedback, and performance trends are required.
Proficiency in Microsoft Excel and PowerPoint, including experience preparing dashboards, reports, and presentations, is required.
Good communication, coordination, and stakeholder-management skills are required.
A customer-focused approach, organisation, and attention to detail are required.
The ability to follow up on multiple action items and work effectively across departments and external partners is required.
Good working knowledge of electric vehicle technology and high-voltage vehicle fundamentals is required.

Responsibilities

Monitor dealer workshop productivity, efficiency, utilisation, capacity, and service quality.
Compile and analyse operational data, identify performance gaps, and track agreed improvement actions with dealer partners.
Support dealer business reviews, operational assessments, audits, and service process improvements.
Analyse net promoter score results, customer feedback, complaints, and service recovery trends.
Coordinate root-cause reviews and follow up on customer experience improvement plans.
Support customer retention and loyalty initiatives, including maintenance plans, service packages, extended warranties, and aftersales campaigns.
Coordinate aftersales programmes with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies, and insurance partners.
Support administration of service agreements, fleet maintenance programmes, and service contracts.
Assist with the certified electric vehicle body and paint repair programme and monitor repair quality, cycle time, customer satisfaction, and compliance requirements.
Coordinate field actions, service campaigns, and other cross-functional dealer initiatives.
Prepare dashboards, reports, presentations, and performance updates covering service operations, net promoter score, customer retention, and aftersales programmes.
Conduct market and competitor research to support aftersales planning and continuous improvement.
Maintain accurate records and undertake other related projects assigned by the Manager.

Company :

Vantage Automotive Limited

Build the Future of Automotive with Us.

Vantage Automotive Ltd (VAL) is the distributor partner of EV brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You’ll Be Doing

As an Executive, Service Operations & NPS, you are responsible to support dealer service performance and customer experience initiatives.

Monitor dealer workshop performance, including productivity, efficiency, utilisation, capacity, and service quality.
Compile and analyse operational data, identify performance gaps, and track agreed improvement actions with dealer partners.
Support dealer business reviews, operational assessments, audits, and service process improvements.
Analyse NPS results, customer feedback, complaints, and service recovery trends.
Coordinate root-cause reviews and follow up on customer experience improvement plans.
Support customer retention and loyalty initiatives, including maintenance plans, service packages, extended warranties, and aftersales campaigns.
Coordinate aftersales programme with corporate fleets, leasing and rental companies, ride-hailing operators, government agencies, and insurance partners.
Support the administration of service agreements, fleet maintenance programme, and service contracts.
Assist with the certified EV Body & Paint repair programme and monitor repair quality, cycle time, customer satisfaction, and compliance requirements.
Coordinate field actions, service campaigns, and other cross-functional dealer initiatives.
Prepare dashboards, reports, presentations, and performance updates covering service operations, NPS, customer retention, and aftersales programme.
Conduct market and competitor research to support aftersales planning and continuous improvement.
Maintain accurate records and undertake other related projects assigned by the Manager.

Who We’re Looking For

Diploma or Degree in Business, Automotive Engineering, or a related discipline.
Relevant experience in automotive aftersales, service operations, customer experience, dealer operations would be advantageous.
Strong analytical skills with the ability to interpret operational data, customer feedback, and performance trends.
Proficient in Microsoft Excel and PowerPoint, with experience preparing dashboards, reports, and presentations.
Good communication, coordination, and stakeholder-management skills.
Customer-focused, organised, and attentive to detail.
Able to follow up on multiple action items and work effectively across different departments and external partners.
Good working knowledge of EV technology and high-voltage vehicle fundamentals

Why Join Us at Sime Motors?

Be part of a trusted brand with a regional footprint
Work with cutting-edge automotive technology
Grow your career in a supportive, performance-driven culture
Enjoy structured training, career progression, and employee benefits

About the Company

Sime

Multinational palm oil and agribusiness conglomerate

Sime is a multinational conglomerate with a history in rubber, palm oil, and other agricultural commodities, now spanning industrial equipment, motors, property, and logistics in more than 20 countries. It creates value through an integrated value chain that covers farming, processing, manufacturing, distribution, and property development. Its size and diversification, highlighted by the 2007 merger that formed one of the world’s largest palm oil producers, set it apart from peers with a broad footprint across multiple sectors. Its goal is to grow value across its varied businesses by leveraging its global reach and expertise in agriculture and related industries to serve markets around the world.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Kuala Lumpur, Malaysia
Founded: 1910

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