EyeSouth Partners

Physician-led MSO providing ophthalmology practice management

Front Desk Associate

Clinical Support & Patient AdministrationUpdated on Nov 13

Full-timeCranberry Township, PA, USAIn-person

About the Job

Requirements

A high school diploma or equivalent years of related experience is required.
Nextech/ICP experience is strongly preferred.
At least one year of medical office experience is strongly preferred.
Maintain reliable attendance and punctuality.
Use sound judgment when responding to inquiries and know when to route them to the next level.
Demonstrate strong interpersonal and communication skills.
Pay attention to detail for accurate data entry and insurance verification, and demonstrate organizational skills.
Have a basic understanding of healthcare insurance payors and programs.
Multitask in a fast-paced environment.
Be familiar with healthcare regulations, including HIPAA and privacy laws.
Have basic math and cash-handling skills.
Provide excellent customer service.

Responsibilities

Greet patients warmly and verify appointment details.
Collect necessary documentation, including identification, insurance cards, and referral forms.
Book, confirm, and reschedule appointments.
Verify insurance eligibility and benefit coverage for in-office visits, procedures, and tests.
Collect co-payments and outstanding balances, calculate and communicate patients’ financial responsibility, and document it in the practice management system.
Explain billing procedures.
Enter data accurately in the practice management system and verify existing information.
Complete chart preparation before clinic as needed, including printing routers and face sheets.
Complete medical records requests received directly from patients.
Complete assigned appointment-rescheduling queue tasks in a timely manner.
Monitor and complete appointment recall and reminder tasks as set by practice standard operating procedures.
Answer phones and respond to inquiries.
Relay messages between patients and clinical staff.
Maintain protected health information in accordance with HIPAA and PHI guidelines.
Handle paperwork such as consent forms and HIPAA compliance documentation.
Interact with internal and external customers in a caring and respectful manner.
Accept deliveries of packages, mail, and other supplies from outside vendors.
Maintain a clean, organized, and welcoming reception area for patients and visitors.
Provide clear information about services, wait times, and policies.
Address patient concerns professionally and respectfully.
Photocopy and fax records and forms according to established policies and procedures.
Maintain patient confidentiality.
Participate in orientation and instruction of new administrative personnel as requested by management.
Complete additional tasks and projects as directed to contribute to the team effort.
Attend daily huddles and regularly scheduled team meetings.
Participate in onboarding and training of new front desk associates and other administrative team members as assigned.

Desired Qualifications

Understand medical terminology.

Company Overview

At Scott & Christie Eyecare Associates, North Park Ophthalmology Associates, and Good Looks Eyewear, we are passionate about making a meaningful difference in our patients’ lives every day. Our team is dedicated to delivering exceptional eye care with compassion, respect, and personalized attention, while utilizing the latest advances in ocular diagnostics and treatment.

With convenient locations in Cranberry Township, McCandless, and Pittsburgh, PA, we proudly serve our communities with a full spectrum of services, including care for Cataracts, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Routine Vision exams and contact lens fittings.

We are also actively involved in clinical trials, giving our team the opportunity to be part of innovative advancements and cutting-edge treatments in eye care.

Why Join Us?

When you join our team, you become part of a collaborative, supportive, and forward-thinking environment where your contributions truly matter. We are committed to professional growth, continuous learning, and providing the highest standard of patient care.

If you’re looking to build a rewarding career in healthcare and make a real impact, we’d love to hear from you. Come grow with us!

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

Greets patients warmly and verify appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
Completes medical records requests that come directly from the patient
Completes assigned tasks as related to the appointment rescheduling queue timely
Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
Answers phones and responds to inquiries
Relays messages between patients and clinical staff
Maintains protected health information in accordance with HIPPA/PHI guidelines
Handles paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accepts deliveries of packages, mail, and other supplies from outside vendors.
Maintains a clean, organized, and welcoming reception area for all patients and visitors
Provides clear information about services, wait time, and policies
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.
Participates in orientation/instruction of new administrative personnel as requested by management.
Contributes to the team effort by completing additional tasks/projects as directed.
Attends daily huddle and regularly scheduled team meetings
Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

High School Diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
Minimum of 1-year medical office experience strongly preferred

Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling
Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND

About the Company

EyeSouth Partners

Physician-led MSO providing ophthalmology practice management

EyeSouth Partners is a physician-led management services organization (MSO) for eye care, affiliating with ophthalmology and optometry practices. It handles non-clinical, administrative work so doctors can focus on medical and surgical eye care. The company provides capital for growth, technology investments, strategy, and operational support such as revenue cycle management, payer contracting, staffing, and doctor recruitment. Physicians remain clinically autonomous and keep their local brand identity while joining a larger network. EyeSouth differs from others by being doctor-led, maintaining clinical autonomy and local branding within a nationwide affiliate network, and pursuing growth through acquisitions and partnerships under private equity ownership. The goal is to grow a large, nationwide network of affiliated eye care practices and ambulatory surgery centers, improve practice operations, expand patient access, and provide financial security for staff and physicians.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Sandy Springs, GA
Founded: 2017

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