Health Ambassador

Highlight of the role: 

The Health Ambassador acts as a strategic partner to our agency force, bridging the gap between clinical expertise and insurance solutions. This pivotal role drive agent literacy regarding our medical ecosystem by actively engaging with agents, introducing our healthcare network, pre-approval mechanisms, and value-added medical services. The ambassador empowers agents to deliver superior advice to clients, ensuring a seamless customer experience.

Key Responsibilities:

• Agent Enablement & Education:
  • Design and deliver educational initiatives in collaboration with relevant stakeholders to enhance agent proficiency in navigating the healthcare network and pre-approval processes.
  • Act as a subject matter expert, translating complex medical concepts into clear, actionable insights for agents to use during client interactions.
  • Provide procedural guidance support to agents as needed, helping in navigating medical processes smoothly.
• Operational Support & Advisory:
  • Offer high-level consultancy to agency partners on complex medical cases, guiding them toward appropriate specialists and facilities within the company's panel.
  • Serve as the primary escalation point for critical pre-approval or network-related inquiries, ensuring swift resolution by coordinating with medical providers and internal teams.
• Network Promotion & Strategy:
  • Champion the adoption of the company’s healthcare services and panel doctors among the agency force
  • Collaborate closely with Network and Proposition teams to ensure the effective delivery of medical services and continuous improvement of the healthcare network and client journey.
  • Gather market intelligence and agent feedback to propose improvements to the medical network and service journey.
• Stakeholder Management:
  • Build strong relationships with key agency leaders and internal teams, fostering trust and collaboration to deliver effective medical solutions.
  • Working closely with relevant teams to ensure seamless delivery of healthcare services and initiatives, sharing insights and aligning strategies for continuous improvement.

Qualifications & Requirements:

• Degree in Nursing, Pharmacy, Life Sciences, or related healthcare disciplines (Clinical background highly preferred)
• 4–7 years of experience in clinical practice, healthcare management, or medical insurance, with proven experience in training or stakeholder management.
• Exceptional communication skills with the ability to simplify medical jargon for non-medical audiences.
• Strong presentation skills for conducting briefings or training sessions.
• Problem-solving mindset with the ability to manage complex cases under pressure.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).