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IHG

Global hotel company

F&B Administration Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeJapanNo salary listedIn-person

About the Job

Requirements

  • A higher-education qualification or education in a related field is required.
  • At least 3 years of related experience is required.
  • Japanese language skills are required.
  • Must obtain certifications or permits required by local governmental agencies.
  • Must have strong organizational and multitasking abilities, communication and interpersonal skills, attention to detail, a customer-focused mindset, the ability to work under pressure, problem-solving skills, and time-management skills.

Responsibilities

  • Manage a wide range of guest requests, including general inquiries, allergies and dietary restrictions, and special arrangements for occasions such as anniversaries.
  • Coordinate restaurant operating schedules, including setting regular closing days.
  • Manage restaurant listings and content across all online travel agency platforms, including operating hours, operational information, and menus.
  • Oversee general administrative duties for each restaurant outlet.
  • Respond to guest inquiries by phone, email, and online channels.
  • Edit and update restaurant menus; coordinate menu updates with chefs and restaurant managers; arrange printing and distribute menus to outlets.
  • Review and verify restaurant content on in-room displays, property guides, and the official website.
  • Update daily morning reports as needed.
  • Manage point-of-sale systems and support digital dining systems.
  • Manage and coordinate reservations received by phone and email.
  • Coordinate operational communications between outlets and related departments.
  • Cover restaurant administration duties on scheduled days off.
  • Provide on-site support to food and beverage outlets for menu printing and related operational requests.
  • Proactively check with food and beverage outlets to identify and support their operational requirements.
  • Provide administrative support to the Director of Food and Beverage and Assistant Director of Food and Beverage by coordinating meetings and preparing meeting minutes.
  • Create and manage restaurant dining plans.
  • Coordinate online promotions with Sales and Marketing.
  • Create and update menu items through Infrasys.
  • Run commercial reports through Table Check for the Director of Food and Beverage, Assistant Director of Food and Beverage, and the food and beverage team.
  • Create and update the point-of-sale system.
  • Support food and beverage outlets with the Collabo Flow application and related administrative requests.
  • Assist with and coordinate monthly outlet purchase budgets.
  • Update and distribute the rooms and beverage daily revenue report.
  • Create menu labels for restaurant buffet operations.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size
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Total funding
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Founded
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