I

IHG

Global hotel company

F&B Administration Supervisor

Full-TimeUpdated on 10/14/2026
No salary listed
Mid
Bachelor's
Japan
In Person
Food Service & HospitalityFood & Beverage Operations Management

About the job

Requirements
  • A higher education qualification or education in a related field is required.
  • At least 3 years of related experience is required.
  • Japanese language skills are required.
  • Required certifications or permits from local governmental agencies must be obtained.
  • Strong organizational and multitasking skills are required.
  • Strong communication and interpersonal abilities are required.
  • High attention to detail is required.
  • A customer-focused mindset is required.
  • The ability to work under pressure is required.
  • Problem-solving skills are required.
  • Time-management skills are required.
Responsibilities
  • Manage a wide range of guest requests, including general inquiries, allergies and dietary restrictions, and special arrangements for celebrations.
  • Coordinate restaurant operating schedules, including setting closing days.
  • Manage restaurant listings and content across all online travel agency platforms, including operating hours, operational information, and menus.
  • Oversee general administrative duties for all restaurant outlets.
  • Respond to guest inquiries received by phone, email, and online channels.
  • Edit and update restaurant menus.
  • Coordinate menu updates with chefs and restaurant managers.
  • Arrange printing of menus and distribute them to outlets.
  • Review and verify restaurant-related content on in-room displays, property guides, and the official website.
  • Update the daily morning report as needed.
  • Support point-of-sale management and digital dining systems.
  • Manage and coordinate reservations received by phone and email.
  • Coordinate operational communications between outlets and related departments.
  • Cover Restaurant Administration duties on the administrator’s days off.
  • Provide on-site support to food and beverage outlets with menu printing and related operational requests.
  • Proactively check with food and beverage outlets to identify and support their operational requirements.
  • Provide administrative support to the Director of Food and Beverage and Assistant Director of Food and Beverage by coordinating meetings and preparing minutes.
  • Create and manage restaurant dining plans.
  • Coordinate online promotions with Sales and Marketing.
  • Create and update menu items through Infrasys.
  • Run commercial reports through Table Check for the Director of Food and Beverage, Assistant Director of Food and Beverage, and food and beverage team.
  • Create and update the point-of-sale system.
  • Support food and beverage outlets with the Collabo Flow application and related administrative requests.
  • Assist and coordinate monthly outlet purchase budgets.
  • Update and distribute the Rooms and Beverage Daily Revenue Report.
  • Create menu labels for restaurant buffet operations.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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