Customer Success Manager @ Canary Technologies

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About You

You are a motivated self-starter who thrives in a fast paced environment, and are energized by the opportunity to help build the Customer Success department from the ground up. You have demonstrated success driving strong product adoption and cultivating fruitful customer relationships. You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary.

About the Role

This role is part of the Customer Success team and is responsible for forging strong, fruitful relationships with our customers. We are growing quickly, and the day-to-day responsibilities will evolve as the company grows. You will have the opportunity to work cross-functionally with the entire team, including leadership, to help design and operationalize processes that will drive seamless implementation, healthy product adoption, and revenue expansion within our customer base.

Responsibilities

Understand the Canary product, as it is today and vision, to articulate value proposition clearly and effectively
Develop and improve current on-boarding processes to drive efficiency
Develop customer success processes, systems, and operations to ensure accurate tracking of customer data and health.
Interact with existing customers to identify pain-points, further business opportunities, and product ideas to ensure customer success; effectively communicate these items to the sales and product team to help direct the roadmap of the company
Manage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setup

Qualifications

Ability to think on your feet and manage client questions and concerns
Comfortable working in a constantly changing environment
Ability to solve problems and develop scalable processes
Candidate will be detail oriented and meticulous in his/her organization and ruthless about time-management
Ability to pick up tasks quickly without much guidance in getting started
Candidate will be able to take feedback and adapt quickly
Ability to seize opportunities and open new doors for yourself and the company
Strong communication abilities
Confident and charismatic
Comfortable with technology

Experience

BA/BS
Prior SAAS experience
Minimum 2+ years of work experience
Prior experience in software and/or hospitality (preferred but not required)

Beneifts

Health Care Plan (Medical, Dental and Vision)
Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
Stock Option Plan
Flexibility to visit and travel to our offices (SF or NY)
Paid Parental Leave
A diverse, world-wide team

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First off, we’ve added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team’s busy workweek, we want everyone to get the rest they deserve!

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women’s issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!

Responsibilities

Qualifications

Experience

Beneifts

6 month growth

1 year growth

2 year growth

Benefits