Full-Time

Customer Success Manager

Posted on 11/30/2023

Canary Technologies

Canary Technologies

51-200 employees

Hospitality software for contactless guest interactions

Consumer Software

Junior

Dallas, TX, USA

Required Skills
Sales
Communications
Requirements
  • Ability to think on your feet and manage client questions and concerns
  • Comfortable working in a constantly changing environment
  • Ability to solve problems and develop scalable processes
  • Candidate will be detail oriented and meticulous in his/her organization and ruthless about time-management
  • Ability to pick up tasks quickly without much guidance in getting started
  • Candidate will be able to take feedback and adapt quickly
  • Ability to seize opportunities and open new doors for yourself and the company
  • Strong communication abilities
  • Confident and charismatic
  • Comfortable with technology
  • BA/BS
  • Prior SAAS experience
  • Minimum 2+ years of work experience
  • Prior experience in software and/or hospitality (preferred but not required)
Responsibilities
  • Understand the Canary product, as it is today and vision, to articulate value proposition clearly and effectively
  • Develop and improve current on-boarding processes to drive efficiency
  • Develop customer success processes, systems, and operations to ensure accurate tracking of customer data and health.
  • Interact with existing customers to identify pain-points, further business opportunities, and product ideas to ensure customer success; effectively communicate these items to the sales and product team to help direct the roadmap of the company
  • Manage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setup

Working at Canary Technologies offers an incredible opportunity in the hospitality technology sector, focusing on enhancing guest experiences while emphasizing data security. With a suite of products designed to secure guest data and improve operational efficiencies, the company plays a pivotal role in fostering PCI compliance and minimizing fraud. Their widely adopted solutions and the impact on reducing chargebacks by up to 90% demonstrate a strong commitment to industry leadership and technical reliability.

Company Stage

Series B

Total Funding

$59.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

17%

1 year growth

48%

2 year growth

122%

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

INACTIVE