Lead Phlebotomist - Lab

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Lead Phlebotomist shall assist the Phlebotomy Supervisor by coordinating the daily activities of processors and phlebotomists.  The employee shall perform technical work as well as supervisory duties.  The primary functions of this position are ensuring phlebotomy collections are performed within established turn-around times and ensuring specimens are processed in a timely manner upon receipt in the Laboratory. The Lead Phlebotomist monitors and distributes daily workload among the phlebotomists and processing workstations. The Lead demonstrates good judgment in routine, day-to-day decisions, makes decisions and takes action, while considering the impact of various options when making decisions.  Develops and delivers educational programs for both individuals and groups in both the laboratory and nursing departments. Builds a strong working relationship with internal and/or external customer to meet customer needs. Acts as a role model for AIDET, practicing courteous and professional behavior with co-workers, medical staff, patients, visitors and others. Demonstrates competence in technical, critical thinking and interpersonal skills. Assists the Phlebotomy Supervisor in assuring compliance with Medical Necessity. Supports and promotes the Infection Control and Safety Policies of the Hospital and Laboratory. Supports the core behaviors, standards, values, and missions of the organization and accrediting bodies. The Lead shall assist the Laboratory Supervisor in reviewing and maintaining laboratory standards and policies in accordance with accrediting bodies, including, but not limited to CAP, CDC, CLIA, FACHT, FDA, JCAHO, and HCFA.  
Essential Functions:
•    Coordinates daily activities of the processors and phlebotomists
•    Performs technical work as well as lead duties.
•    Ensures collections are performed within established times. 
•    Ensures specimens are processed in a timely manner.
•    Teaches phlebotomy classes to laboratory and nursing personnel.
•    Performs and maintains time and attendance.
•    Monitors staffing needs and distributes daily workload. 
•    Maintains staffing for call-ins or other unusual circumstances.
•    Actively supports and promotes hospital and laboratory Infection Control and Safety policies.
•    Assures compliance with Medical Necessity.
•    Acts as a role mode of AIDET while supporting the core behaviors, standards, values, and missions of the organization.
•    Demonstrates proficient interpersonal skills.
•    Demonstrates competency in technical and critical thinking.
•    Performs phlebotomy, processing, neonatal collection and reference lab send out, preceptor training
•    Reviews, investigates, and responds to customer complaints and deviations to processes
•    Submits feedback to the Phlebotomy Supervisor for evaluation of section employees (includes Initial competency and skills assessment/validation).
•    Assists in the orientation of new department employees as demonstrated by the completed orientation checklist in the employees’ personnel file. 
•    Performs direct observation and ensures competency for all department staff.
•    Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes. 
•    Demonstrates comprehension of all procedures within the department as defined in the Procedure Manuals
•    Attends required department or hospital meetings.
•    Maintains an adequate supply inventory in the department.
•    Serves in a problem-solving role for the department.
•    Performs other duties as assigned.
Shift Requirements: 
Shift Length (in hours):    8 hours
# Shifts/Week:    5
Overtime Required:    ☐ Infrequently     ☒ Sometimes    ☐ Often     ☐ n/a (exempt position)

Other Functions:
•    Identifies and reports any safety hazards or concerns
•    Makes suggestions for improvements of procedures and workflow
•    Communicates to staff consistently.
•    Maintains compliance with all company policies, standards of work, procedures and standards of conduct 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Additional Job Description:

Education:
•    High school graduate or equivalent. (required)
•    Completion of certified phlebotomy program (preferred)  
Experience: 
•    2 years of phlebotomy experience (required)
•    Previous specimen processing experience (required)

Certification:
•    Phlebotomy certification (required)
•    BLS (required)

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    Superior Customer service skills
•    Superior Organization skills
•    Strong Computer skills
•    Excellent communication skills
•    Extreme attention to detail
•    Superior ability to prioritize work duties 
•    Skilled at remaining calm during periods of stress

Language Ability: 
•    Must be able to communicate effectively in both verbal and written formats.
•    Must be able to present in front of small and large groups.

Reasoning Ability:  
•    Able to critically think through complex situations and process improvements. 
•    Able to assist others in developing clinical reasoning skills.
Computer Skills: 
•    Computer literate
•    Experience with Microsoft Word, Microsoft Excel, and Cerner EHR preferred
Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and protects sensitive data at all times
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health
Work Environment/Job Activities: