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PENN Entertainment

Operates casinos, racetracks, and online betting

F&B Cashier Casual Dining

Dining, Bar & Counter ServiceUpdated on Nov 12
Part-timeGrantville, PA, USAIn-person

About the Job

Requirements

  • Must be able to read, write, and speak English.
  • Must be able to respond to common inquiries or complaints from guests.
  • Must be able to read and interpret documents, such as safety rules and operating and maintenance instructions.
  • Must be able to perform basic math skills.
  • Must be able to solve practical problems and deal with a variety of situations in a positive, courteous manner.
  • Must have basic computer knowledge.
  • Must be able to clearly visualize and comprehend the use of a point-of-sale system.
  • Must be able to obtain RAMP certification.

Responsibilities

  • Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service.
  • Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
  • Adhere to established cash control policies and procedures within the Food & Beverage department at Hollywood Casino.
  • Know and strictly adhere to PLCB and RG standards.
  • Use the point-of-sale system accurately and efficiently.
  • Know all daily specials and menu items and their preparation.
  • Handle guest complaints and resolve them quickly and courteously.
  • Answer guest questions and direct concerns to an appropriate member of management.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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