Full-Time

Client Experience Analyst

SpotOn

SpotOn

1,001-5,000 employees

Customizable software and payment technology for businesses

Consumer Software

$20 - $24hourly

Restricted Stock Units

Junior

Chicago, IL, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 1+ years of experience working in a call center, customer service environment, IT support or related field
  • Previous restaurant experience and/or IT background is required
  • Fluency in Vietnamese (written and spoken) is required
  • Experience with conflict resolution management techniques
  • Familiar with internal software applications such as CRM's, Salesforce, and Talkdesk
  • Minimum High school diploma or GED
  • Some college or technical school is preferred
  • Strong problem-solving and critical thinking skills
  • Excellent soft skills and diplomacy to effectively de-escalate quickly
  • Ability to work under pressure and handle multiple tasks simultaneously
Responsibilities
  • Respond promptly to client inquiries through multiple communication channels
  • Provide accurate and effective solutions to clients, account executives, & other team member issues, complaints, and inquiries
  • Document ALL client interactions and transactions accurately in the database system
  • Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
  • Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion
  • Maintain and upkeep knowledge of SpotOn products, services, and policies
  • Other duties as assigned by the supervisor or manager

SpotOn stands out as a supportive and flexible workplace, dedicated to empowering businesses with tailored software and payment technology solutions. Their competitive advantage lies in their commitment to customer success, backed by a 24/7 team of experts providing personalized support. As industry leaders, they demonstrate technical innovation by creating adaptable systems, whether it's for simple payment processing or a fully-integrated restaurant management system.

Company Stage

Series F

Total Funding

$954.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

10%

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement