Concierge Attendant - M Club
About the job
- High school education or equivalent experience.
- One year of previous customer service-related experience.
- Knowledge of hotel policies, procedures, and services.
- Ability to communicate in English; a second language is desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Excellent hearing for frequent in-person and telephone communication.
- Moderate vision to set up food displays.
- Understanding of recreational information.
- Excellent speech communication, comprehension, and literacy skills for continual guest interaction and making reservations.
- Ability to lift food and beverages weighing up to 20 pounds on and off carts.
- Ability to push and pull a small cart.
- Ability to bend and possibly kneel to set up and break down breakfast and hors d'oeuvres.
- Ability to move food and beverages from the kitchen to the Concierge Lounge using the elevator.
- Ability to stand continuously for guest communication and sit for making reservations and dispensing information.
- Ability to work inside for 95% of the shift.
- Provide hotel and city information to guests and service their immediate needs.
- Create unique guest experiences that build guest loyalty and support the overall service experience.
- Set up and maintain the continental breakfast buffet, honor bar, and hors d'oeuvres when applicable.
- Provide information and assistance regarding restaurants, theater and musical productions, airlines, automobile rentals, transportation directions, office services, beauty and barber establishments, and other appropriate services, including making reservations.
- Offer ticket agency, limousine service, and tour guide organization services to guests.
- Handle each guest comment or complaint according to procedure.
- Escort and service VIP guests.
- A second language.
About the company
Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
1984
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Simplify's Take
What believers are saying
- Sage announced a $7 billion pipeline in March 2026, including a second Ritz-Carlton.
- Hotel Vandivort joined Sage in Springfield, expanding the Independent Hotel Collection footprint.
- Indianapolis Ritz-Carlton broke ground in 2026, strengthening Sage's luxury-development credibility.
What critics are saying
- Headcount fell to 1,953 in March 2026, signaling operating leverage pressure.
- A May 8, 2026 chemical-sensitivity lawsuit names Sage alongside Marriott and KHP.
- Del Olmo warned of weak 2026-2027 top-line growth; stalled demand threatens returns.
What makes Sage Hospitality Group unique
- Daniel del Olmo became CEO in February 2026, extending experiential hospitality focus.
- Sage remains the only U.S. Ritz-Carlton franchise operator, with Indianapolis and another Ritz-Carlton.
- Sage combines hotel management, restaurants, branding, and real estate across 140-plus venues.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Employee Discounts
Employee Referral Bonus
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%PALM BEACH GARDENS, Fla., Nov. 8, 2024 /PRNewswire/ --The International Luxury Hotel Association (ILHA) is thrilled to announce that its highly anticipated INSPIRE Luxury Hospitality Conference, scheduled for December 4-5, 2024, at the prestigious Fontainebleau Las Vegas, is generating unprecedented excitement in the industry. As the premier event for luxury hospitality professionals, INSPIRE promises to deliver unparalleled networking opportunities, cutting-edge insights, and a platform for shaping the future of the sector.Expanded Speaker Lineup and New Panels
Sage Hospitality Group will be taking over management of Hotel Vandivort in Springfield, MO. Sage will oversee daily operations of the property, originally constructed in 1906 as a Masonic Temple, including management of the hotel’s restaurant and rooftop bar. Hotel Vandivort will be part of the Sage Independent Hotel Collection, joining hotels, restaurants and venues across 16 states and Washington DC.“Hotel Vandivort embodies the spirit of Springfield,” said Daniel del Olmo, president, hotels and restaurants, Sage Hospitality Group. “The hotel combines sophisticated design and elevated service with authentic Midwestern hospitality. It is a natural complement to our growing portfolio of luxury lifestyle hotels.”The property also features 97 guestrooms spread across two buildings, as well as 3,900-sq.-ft. of meeting space.“We are excited to partner with Sage Hospitality in this next chapter for Hotel Vandivort,” said John McQueary, co-owner of the hotel
Sage Hospitality Group will be taking over management of Hotel Vandivort in Springfield, MO. Sage will oversee daily operations of the property, originally constructed in 1906 as a Masonic Temple, including management of the hotel’s restaurant and rooftop bar. Hotel Vandivort will be part of the Sage Independent Hotel Collection, joining hotels, restaurants and venues across 16 states and Washington DC.“Hotel Vandivort embodies the spirit of Springfield,” said Daniel del Olmo, president, hotels and restaurants, Sage Hospitality Group. “The hotel combines sophisticated design and elevated service with authentic Midwestern hospitality. It is a natural complement to our growing portfolio of luxury lifestyle hotels.”The property also features 97 guestrooms spread across two buildings, as well as 3,900-sq.-ft. of meeting space.“We are excited to partner with Sage Hospitality in this next chapter for Hotel Vandivort,” said John McQueary, co-owner of the hotel
VenueBook, the leader in digital event booking known for real-time response and pricing, has launched the Denver market in partnership with Sage Hospitality and Sage Restaurant Group.