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Relocity

AI-powered platform for corporate relocation management

Relocation Consultant

Customer Experience & SupportPosted on Nov 11
Full-timeChicago, IL, USA$30 - $35

About the Job

Requirements

  • Established presence in Chicago, with strong knowledge of local neighborhoods, housing, and lifestyle offerings.
  • Experience in a client-facing, service-oriented capacity, such as relocation services, real estate, hospitality, concierge services, or mobility.
  • Ability to operate independently and manage multiple engagements simultaneously.
  • Professional judgment and discretion when supporting clients through complex or high-touch situations.
  • Must have the legal right to work in the United States.
  • Must have at least five years of residency in Chicago, with extensive knowledge of the local rental market, education system, and local registration processes.
  • Must own, not rent, a reliable, registered, and insured four-door vehicle, and have a valid driver’s license, as the role involves driving clients for area tours and rental searches.
  • Must be flexible and available to work weekends.
  • Must be self-motivated, with the ability to manage time effectively.
  • Bachelor's or associate's degree, or equivalent, is preferred.
  • Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems.
  • Must have a laptop, smartphone, and reliable internet connection.
  • Ability to read and interpret contracts, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Contractors are responsible for maintaining any required licenses, insurance, or local compliance applicable to their services.

Responsibilities

  • Build trusted relationships with relocating employees by understanding their needs, preferences, and priorities.
  • Provide guidance on neighborhoods, transportation, and local lifestyle considerations.
  • Conduct housing and school research, including rental market insights, commute considerations, and general suitability.
  • Support clients with local orientation and navigation of common relocation logistics.
  • Curate personalized recommendations for dining, social, cultural, and lifestyle activities.
  • Deliver tailored insights and recommendations using local expertise and available tools.
  • Facilitate area tours, virtually or in person, offering real-time perspective and context.
  • Communicate with clients through phone, email, video, and/or in-person interactions.
  • Coordinate with relevant vendors, partners, or service providers as needed to support the client experience.
  • Manage multiple client engagements independently, ensuring organization and follow-through.
  • Document key updates and interactions to support continuity of service.
  • Deliver high-touch, client-facing relocation services to employees and their families as they transition into a new city.

Desired Qualifications

  • Familiarity with local service providers, vendors, or community networks is a strong advantage.
  • Prior experience relocating individuals or clients is preferred, but not required.

About the Company

Relocity

AI-powered platform for corporate relocation management

Relocity provides an AI-powered relocation platform for enterprises to move employees globally. It consolidates destination guidance, rental assistance, settling-in support, and a marketplace of vetted service providers into one interface, with products like Relocity Guide, Concierge, Advisor, and One. It differentiates itself by offering a single connected platform that integrates mobility services from multiple providers and serves various employee types. Its goal is to simplify relocation, improve the employee experience, and support talent mobility and retention for corporate clients.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
2016

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