Product Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

As a Product Operations Intern at DiDi, you will support the supply channel mid-platform team in driving high-quality execution of mobility and platform product initiatives across multiple markets; your work will enable faster feature rollouts, improved product reliability, and measurable improvements in user and driver satisfaction metrics. You will join a cross-functional operations team whose mission is to translate product strategy into scalable operational processes, ensuring platform stability and data-driven optimization across fleet, franchise and ride-hailing.

Role Responsibilities

1. Cross-Region Operations Communication & Support

• Maintain daily communication with regional operations teams across multiple markets; collect and organize frontline business feedback and requests
• Assist in syncing product feature updates and operational strategy changes to regional teams
• Follow up on regionally reported issues and coordinate internal resources to drive resolution

2. Operations Execution & Support

• Help maintain CP/MSP communication channels; collect and organize partner feedback and requests
• Assist in monitoring core operational metrics (e.g., driver retention, completion rate); flag anomalies
• Assist in drafting SOPs, training materials, and FAQs

3. Product Requirement Coordination

• Participate in requirement discussions and review meetings; help organize BRDs and meeting minutes
• Track post-launch feature adoption and collect user feedback

Role Qualifications

• Bachelor's degree in Business, Engineering, Data Science, Economics, or a related field is preferred but not mandatory; current students or recent graduates are encouraged to apply.
• Strong analytical ability with experience using Excel, SQL, or similar tools to manipulate data and produce actionable insights in a fast-paced environment.
• Basic familiarity with product development lifecycle, A/B testing concepts, and incident management practices relevant to large-scale consumer platforms.
• Effective written and verbal communication skills, able to produce concise reports and present findings to cross-functional stakeholders.
• Detail-oriented and process-minded, with demonstrated ability to create clear documentation, checklists, and operational runbooks.
• Proactive problem-solver with a service mindset, able to prioritize tasks, follow through on deliverables, and escalate appropriately in high-impact situations.
• Comfortable working in a multicultural, fast-moving company and adaptable to changing priorities across different mobility products and regional markets.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms