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TikTok

Short-form video platform with ads

Head of Listing Quality

Business OperationsConfirmed live in the last 24 hours
Full-timeSeattle, WA, USAIn-person

About the Job

Requirements

  • A bachelor's degree or above, or equivalent practical experience.
  • At least 7 years of experience in e-commerce marketplace governance, listing quality, content quality, product operations, trust and safety, seller governance, risk management, or related fields.
  • People management experience, including the ability to lead, coach, and develop high-performing teams.
  • Strong understanding of listing quality topics, including product information quality, content quality, title and image quality, category and attribute quality, pricing presentation, and listing review.
  • Strong cross-functional collaboration, analytical problem-solving, and stakeholder management skills.
  • Ability to translate quality standards, buyer and seller experience requirements, and business needs into scalable operational processes and platform controls.

Responsibilities

  • Lead listing quality governance strategy and operations for the TikTok US market, covering listing quality standards, listing content quality, listing accuracy, product information quality, and seller listing experience.
  • Develop and continuously improve scalable listing quality frameworks, processes, and controls to support buyer experience, seller experience, platform trust, and business growth.
  • Oversee key and emerging listing quality issues, define quality priorities, and drive practical solutions across listing creation, review, discovery, and distribution scenarios.
  • Partner with Product, Algorithm, Search and Recommendation, Marketing, Category, Seller Experience, and Operations teams to identify listing quality gaps and build effective platform-level solutions.
  • Manage, coach, and develop a listing quality team, setting clear goals, building team capabilities, driving execution excellence, and fostering a high-performance culture.
  • Provide subject matter expertise on US listing quality expectations and translate product, seller, buyer, and business needs into practical guidance, governance mechanisms, and scalable operating models.

Desired Qualifications

  • Experience supporting US marketplace, e-commerce, social commerce, or online platform quality programs.
  • Experience working on listing quality, product information quality, content quality, search or recommendation quality, seller experience, or platform governance.
  • Experience using artificial intelligence, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency.

About the Company

TikTok

Short-form video platform with ads

TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.

Company size
10,001+
Company stage
Grant
Total funding
$740K
Headquarters
Santa Monica, CA
Founded
2016

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