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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Customer Service Representative

Customer SupportUpdated on Nov 10
Full-timeBogotá, Bogota, ColombiaNo salary listed

About the Job

Requirements

  • Advanced English proficiency at a minimum B2 level.
  • Strong typing skills and basic computer knowledge.
  • Availability to handle calls and work on claims-related issues.
  • At least one year of experience in contact center or customer support roles.
  • Applicants must submit their resume in English.

Responsibilities

  • Answer incoming phone inquiries from clients, claimants, and medical providers about claims information.
  • Forward calls as needed to Resolution Managers and claims staff.
  • Prevent and defuse situations through research, customer education, and exploring alternative solutions to ensure a successful resolution.
  • Demonstrate listening skills, customer service, patience, and empathy to support the company’s reputation for integrity.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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