Internship
Intradiem
201-500 employees
Intelligent automation solutions for call centers
No salary listed
Remote in USA
Upload your resume to see how it matches 11 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
- Currently pursuing a Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or related field.
- Solid grasp of coding technologies such as Java, C++, Python etc.
- Interest in cloud related technologies such as Kubernetes, Docker, Angular
- Ability/desire to research and understand the latest tools and technologies in the Cloud Native Software space.
- Experience with Java, Spring Framework (including Spring Boot), and Java-oriented middleware technologies is desirable.
- Work Authorization:Candidates for positions with Intradiem must be legally authorized to work in the United States
- Work with other team members to develop code, tools, and documentation supporting various engineering initiatives.
- Review algorithms for accuracy, performance, and appropriateness.
- Work with subject matter experts to learn the tools and techniques used to develop and deliver quality software.
- Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
- Conduct all business in accordance with Intradiem’s development and security policies and procedures.
- All other duties as assigned.
Intradiem offers intelligent automation solutions for call centers and customer service teams, focusing on automating routine tasks to improve workforce management. Their Software-as-a-Service (SaaS) platform allows clients to implement the software quickly and access it online, processing real-time data to enhance productivity and reduce costs. What makes Intradiem unique is its ability to integrate with existing systems and utilize artificial intelligence for real-time decision-making. The company's goal is to help call centers achieve significant cost savings and improved operational results.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$65.2M
Headquarters
Alpharetta, Georgia
Founded
1995
Simplify's Take
What believers are saying
- Growing demand for AI-driven predictive analytics enhances Intradiem's market potential.
- Partnerships with companies like Genesys and CommunityWFM drive innovation and efficiency.
- Real-time data processing aligns with the trend towards hybrid work models in contact centers.
What critics are saying
- Emerging AI-driven workforce management solutions increase competition for Intradiem.
- Rapid technological advancements may require significant R&D investment to stay competitive.
- High attrition rates in call centers could lead to client dissatisfaction despite predictive solutions.
What makes Intradiem unique
- Intradiem offers the only complete Intraday Automation solution for frontline workforces.
- Their AI-powered technology processes massive data in real-time for immediate action.
- Intradiem's solution integrates seamlessly with existing call center and workforce management software.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Professional Development Budget
Training Programs
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -1%2 year growth
↑ 0%Jennifer Lee, President and Co-CEO of IntradiemWhen cold and flu season intensifies, calls to healthcare contact centers surge. Patients and policyholders need help with appointments, insurance, prescriptions, billing, and more. That places added pressure on agents, whom patients rely on for accurate and empathetic service. Strong customer service is important in every industry, of course, but in healthcare, there’s extra urgency because every interaction may involve situations with serious medical and/or financial consequences. Agents need to be calm, tactful and prepared at every minute. Government regulations may also apply, depending on the situation, so being prepared may also require specific, additional training. Given all that’s at stake, agents need responsive and reliable support. Being ready and able to resolve every customer issue is non-negotiable
Intradiem, the leading provider of contact center automation solutions for customer service teams, has named John Norton as Chief Revenue Officer (CRO), effective immediately.
Intradiem joins forces with Genesys, revolutionizing customer service at Xperience 2024.
ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, was recently awarded a U.S. patent for its Machine Learning (ML) Burnout and Attrition Indicator solution. The patented technology predicts attrition among contact center agents with 80 percent accuracy, and that rate is expected to climb to 90 percent in 2024. Due to the demand and emotional impact that call center agents experience daily, agent attrition is estimated at 40-70% annually, and some organizations turn over their entire agent populations each year. Replacing a single agent can cost an organization $20,000 to $35,000. Contact center leaders can learn how much attrition costs their organization with this online calculator: https://go.intradiem.com/attrition-savings-calculator-pr
ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, recently announced that Jennifer Lee has been named to the position of President and Co-CEO, which she will serve alongside Founder and Co-CEO Matt McConnell. Lee joined Intradiem in 2015 and has held several key roles at the company, including heading the Customer Success and Strategy teams and most recently as the President and Chief Operating Officer since 2021. Lee is a true veteran of the industry, having held almost every job in customer service over the past 28 years. Before Intradiem, she started in outbound sales for MCI and took customer service and tech support calls for Gateway computers. She later worked as a Team Supervisor, WFM Manager, and Senior Client Services Manager for Alorica before moving into a Senior Vendor Manager role at Direct Energy