ABB

Electrification, automation, and robotics solutions

Customer Application Engineer

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeXiamen, Fujian, ChinaNo salary listedIn-person

About the Job

Requirements

A bachelor's or master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent is required.
Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications is required.
Strong understanding of customer applications, solution architectures, market segments, and channel dynamics is required.
Ability to translate customer requirements and application challenges into differentiated solutions and compelling customer value propositions aligned with Critical Power business strategy is required.
Experience supporting Sales organizations through technical consulting, customer engagement, and channel enablement is required.
Experience defining standards, methodologies, tools, and best practices within a technical organization is required.
Ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management, and R&D, is required.
Excellent communication, presentation, and influencing skills, including the ability to engage customers, understand application challenges, and articulate value-driven solutions, are required.
Experience with medium-voltage-connected critical power systems and associated grid codes is required.
Experience defining and delivering solutions to original equipment manufacturer customers is required.

Responsibilities

Ensure the Customer Application Engineering Chapter mission is delivered.
Integrate extensive technical expertise with market and business understanding.
Mentor others and foster collaboration and innovation across teams.
Build and nurture expertise in customer applications, solution architectures, market segments, channels, and customer value propositions for the Critical Power portfolio.
Develop and maintain standards, methods, tools, and best practices for customer application engineering.
Own and continuously evolve application knowledge, key use cases, reference architectures, and reusable solution frameworks.
Foster a customer-, segment-, and market-oriented mindset to enable effective support for Sales and customers.
Drive cross-functional coordination for strategic applications and act as a subject matter expert.
Promote collaboration and knowledge exchange with Sales, Product Management, R&D, and other Agile Units.
Support business growth by driving specification of ABB products and influencing and satisfying customer requirements.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Chapter Leader Application Engineering

Your role and responsibilities

In this role you will have the opportunity to share best practices & know-how of customer applications for the Critical Power (ELSP) portfolio, developing standards & guidelines to translate requirements into optimized, value-driven solutions, while continuously building capabilities through coaching and mentoring.

This role is contributing to the EL Smart Power business in Xiamen China.

You will be mainly accountable for:

Ensure the Customer Application Engineering Chapter mission is delivered
Integrates extensive technical expertise with market and business understanding
Acts as a mentor, fostering collaboration and innovation across teams
Build and nurture expertise in customer applications, solution architectures, market segments, channels, and customer value propositions for the Critical Power (ELSP) portfolio
Develop and maintain standards, methods, tools, and best practices for customer application engineering
Own and continuously evolve application knowledge, key use cases, reference architectures, and reusable solution frameworks
Foster a strong customer-, segment-, and market-oriented mindset, enabling effective support to Sales and customers
Drives cross-functional coordination for strategic applications, act as a subject matter expert
Promote effective collaboration and knowledge exchange with Sales, Product Management, R&D, and other Agile Units
Support business growth through driving ABB products being specified and customer requirements influenced and satisfied

Qualifications for the role

Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent
Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications
Strong understanding of customer applications, solution architectures, market segments, and channel dynamics
Proven ability to translate customer requirements and application challenges into differentiated solutions and compelling customer value propositions and in line with Critical Power business strategy
Experience supporting Sales organizations through technical consulting, customer engagement, and channel enablement
Demonstrates accountability, collaboration and adaptability on critical tasks and within the work environment
Experience defining standards, methodologies, tools, and best practices within a technical organization
Strong ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management, and R&D
Excellent communication, presentation, and influencing skills, with proven ability to engage customers, understand application challenges, and articulate value-driven solutions
Sounds experience on MV connected critical power systems and associated Grid Codes
Experience on defining and delivering solutions to OEM customers

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

About the Company

ABB

Electrification, automation, and robotics solutions

ABB provides electrification and automation technologies for industry and infrastructure. Its products include smart building systems, electric vehicle charging, robotics, motors and drives, and factory automation software, delivered as integrated hardware and software that manage energy and automate tasks. ABB differentiates itself with a long history in power and automation, a broad global footprint, and a focused portfolio around electrification, motion, process automation, and robotics, complemented by digital services. Its goal is to help customers use energy more efficiently and work more productively, enabling sustainable and resource-efficient operations and transportation.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 2007

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