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Accor

Global hotel management, franchising, loyalty programs

Night Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilR$1 /moIn-person

About the Job

Requirements

  • Demonstrate customer orientation, teamwork, proactivity, initiative, clear and effective communication, and an open-minded approach.
  • Demonstrate courtesy, friendliness, problem-solving ability, organization, attention to detail, empathy, patience, discretion, confidentiality, flexibility, and adaptability.

Responsibilities

  • Welcome guests and customers at the desk or by telephone, identify them, and provide information and clarification about reservations, flight confirmations, local addresses and phone numbers, complaints, and other matters.
  • Complete guest check-ins, arrange registration forms, provide keys, and direct guests to their rooms.
  • Complete guest check-outs by closing bills, receiving payments, and assembling and organizing the related records.
  • Ensure reception procedures are followed and prepare self-control processes and procedures.
  • Mediate conflicts and intervene in critical or atypical situations involving customers or guests.
  • Enter customer reservation information into the system.
  • Present, record, and operate the loyalty program according to established standards.
  • Conduct shift handovers in strict accordance with established procedures.
  • Guide the bell attendant, reception assistant, and other employees on reception matters when needed.
  • Handle telephone inquiries according to the standards of the hotel network and property.
  • Keep the department's files organized.
  • Perform other related duties as needed by the department.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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