Product Success Associate
About the job
- Value existing customers' and users' experience and be able to clearly describe product use cases and pain points.
- Have a basic understanding of e-commerce, social commerce, and O2O markets.
- Have cross-functional communication skills.
- Have good personal time-management skills.
- Have good project-management skills.
- Have strong organizational and logical thinking, with the ability to respond quickly and synthesize key points.
- Have basic data and data-organizing skills, including Excel PivotTables and VLOOKUP.
- Be able to process documents quickly and efficiently and type in both Chinese and English.
- Have good spoken English communication skills.
- Be detail-oriented, a good listener, and service-minded.
- Participate in feature-specification discussions, understand release-plan goals, conduct testing and customer trials, and coordinate with product and customer-success teams to launch new features smoothly.
- Understand product use cases across countries and regions and product sales data, and assist regional customer-success teams in retaining existing customers.
- Regularly review product needs with regional customer-success teams.
- Track customer opinions and feature feedback across regions and coordinate cross-functional improvements.
- Understand product operations information and data, and work with product managers to provide solutions that increase product usage.
- Support user-survey projects as needed.
- Have experience improving customer management through qualitative or quantitative research.
- Have experience with SaaS products or e-commerce operations data analysis.
- Have an e-commerce marketing background or experience using an online-store system.
- Have experience in business planning, project management, product marketing, or product operations.
- Have experience using data-analysis software such as Mixpanel or Looker.
- Have experience using CRM software such as Intercom or Zendesk.
About the company
SHOPLINE provides a total commerce platform that helps businesses establish and grow their online presence in Asia. Merchants set up stores with customizable themes, sell across multiple channels, and use built-in social commerce tools like Livestream, Chatbot, and a Message/Broadcast Center to turn social engagement into sales, all through a subscription-based platform with optional premium features. It differentiates itself by deep focus on the Asian market and an ecosystem of over 350,000 brands, emphasizing seamless channel integration and social selling. Its goal is to enable brands and merchants to scale online, boost sales across social and e-commerce channels, and build lasting customer relationships from a single dashboard.
Company Size
501-1,000
Company Stage
Early VC
Total Funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
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Simplify's Take
What believers are saying
- SHOPLINE said August 2026 it serves 700,000-plus merchants worldwide, up from 600,000.
- March 2026 YouBiz, June 2026 Trozo, and August 2026 F&F fund expand distribution.
- June 2025 shipped PayPal, Avalara, multi-store syncing, and AI-powered merchant tooling.
What critics are saying
- Shopify settled a July 2026 copyright suit over SHOPLINE's Seed theme copy claims.
- March 2026 YouBiz and June 2026 Trozo integrations deepen partner dependence and switching leverage.
- Any future template or IP dispute can trigger merchant churn and platform distrust quickly.
What makes SHOPLINE unique
- SHOPLINE unifies storefronts, social commerce, live shopping, and POS for merchants.
- Its partner ecosystem exposes Open API integrations, agencies, affiliates, and app developers.
- It targets Asian omnichannel merchants with localized support across Hong Kong, Taiwan, Singapore.
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Growth & Insights and Company News
6 month growth
4%1 year growth
6%2 year growth
1%LONDON, UNITED KINGDOM, September 7, 2023/ EINPresswire.com / -- SHOPLINE, the leading modern commerce platform, is delighted to announce the appointment of Ruo Yang as its new Chief Financial Officer.
Nextech (CSE: NTAR) (NEO: NTAR) (OTCQB: NEXCF) (FSE: N29), a metaverse company and leading provider of augmented reality (“AR”) experience technologies and services, has announced a strategic partnership with Singapore-based SHOPLINE, Asia’s biggest smart commerce platform.