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SHOPLINE

Total e-commerce platform with social tools

Product Success Associate

Customer SuccessConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Value existing customers' and users' experience and be able to clearly describe product use cases and pain points.
  • Have a basic understanding of e-commerce, social commerce, and O2O markets.
  • Have cross-functional communication skills.
  • Have good personal time-management skills.
  • Have good project-management skills.
  • Have strong organizational and logical thinking, with the ability to respond quickly and synthesize key points.
  • Have basic data and data-organizing skills, including Excel PivotTables and VLOOKUP.
  • Be able to process documents quickly and efficiently and type in both Chinese and English.
  • Have good spoken English communication skills.
  • Be detail-oriented, a good listener, and service-minded.

Responsibilities

  • Participate in feature-specification discussions, understand release-plan goals, conduct testing and customer trials, and coordinate with product and customer-success teams to launch new features smoothly.
  • Understand product use cases across countries and regions and product sales data, and assist regional customer-success teams in retaining existing customers.
  • Regularly review product needs with regional customer-success teams.
  • Track customer opinions and feature feedback across regions and coordinate cross-functional improvements.
  • Understand product operations information and data, and work with product managers to provide solutions that increase product usage.
  • Support user-survey projects as needed.

Desired Qualifications

  • Have experience improving customer management through qualitative or quantitative research.
  • Have experience with SaaS products or e-commerce operations data analysis.
  • Have an e-commerce marketing background or experience using an online-store system.
  • Have experience in business planning, project management, product marketing, or product operations.
  • Have experience using data-analysis software such as Mixpanel or Looker.
  • Have experience using CRM software such as Intercom or Zendesk.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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