Bosch Home Comfort

Makes heating, cooling and hot-water equipment

R&D Customer Interface Engineer

Solution EngineeringConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering, or a similar subject.
Experience with project or engineering change processes in an automotive environment.
A good understanding of automotive technology, with experience or knowledge of electronic/wire harnesses.
Native or fluent Japanese and advanced English for communication with customers and global teams.
An entrepreneurial mindset, resilience, and willingness to take responsibility.
Proactiveness, openness to learning, and ability to work and collaborate in a global team.
An independent, well-structured, and goal-oriented approach to work.
Presentation and negotiation skills.

Responsibilities

Gather and document customer technical requirements and preferences.
Translate customers' implicit requirements into technical specifications and transfer them to the internal engineering team.
Negotiate with customers to balance their needs with internal capabilities, and document and manage negotiation outcomes.
Serve as the primary customer contact for technical and engineering-related matters.
Provide technical support to customers, address inquiries and quality issues, and offer guidance.
Understand customer needs, expectations, and concerns to ensure effective communication.
Translate customer needs and expectations into technically feasible solutions.
Manage customer requests and project work packages, ensuring completion on time and within scope.
Monitor project progress and report updates to internal stakeholders and customers.
Establish and maintain relationships with key customers.
Ensure products and solutions delivered to customers meet their requirements and expectations.

Job Description

1. Customer requirement management:

Gather and document customer technical requirements and preferences.
Translate customer implicit requirements into technical specifications and transfer to internal engineering team.
Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.

2. Technical communication with customer:

Primary contact for customer about technical and engineering-related matters.
Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
Understand customer needs, expectations, and concerns to ensure effective communication.
Translate customer needs and expectations into technically feasible solutions.
Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
Monitor project progress and report updates to both internal stakeholders and customers.
Establish and maintain strong relationships with key customer.

3. Quality gate to customer:

Ensure that products and solutions delivered to customers meet their requirements and expectations.

Qualifications

Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects.
Experience with project/ engineering change process in the automotive environment.
Good understanding of automotive technology, e/wire harness experience or knowledge.
Native or fluent in Japanese and advanced level in English skills for customer and global team communication.
Entrepreneurial mindset, high resilience, willingness to take responsibility.
Proactiveness and openness to learn, work and collaborating in global team.
Independent, well-structured and goal-oriented way of working.
Good presentation and negotiation skills.

Additional Information

Competitive salary, bonuses and allowances.
Career development in the Bosch group worldwide.
Top employer in mechanical engineer jobs and employee development policy.

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Wetzlar, Germany
Founded: 2004

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