Library Access Services Assistant

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Madlyn L. Hanes Library at Penn State Harrisburg seeks a motivated and responsible individual to work part-time in the Access Services Department. This position provides evening and weekend service to students, faculty, staff, and residents of Pennsylvania. It is an excellent opportunity for someone returning to the workforce or seeking part-time employment in a collaborative and supportive campus environment. The starting wage is $15.00 per hour.

This position is for 21 hours per week and requires the following schedule during the regular academic year:

• Two of the following three weekdays: Monday, Tuesday, or Wednesday. On each of the two assigned days, the schedule is 1:00 p.m. to 4:00 p.m. and 5:00 p.m. to 10:00 p.m.
• Saturday: 10:00 a.m. to 3:00 p.m.

During the summer and holiday breaks, the schedule will be adjusted to align with the library’s operating hours.

Required Materials

• A résumé and cover letter must be attached to your application for consideration.
• Please include your availability: Specify the weekdays you are available to work, and confirm that you can work Saturdays from 10:00 a.m. to 3:00 p.m.

Responsibilities Include

Customer Service

• Provide frontline customer service.
• Answer directional, informational, and basic reference questions in person and by telephone.
• Circulate library materials and technology.
• Explain library policies and procedures to patrons.
• Provide information about group study rooms and assist with reservations.
• Collaborate with other departments to provide additional services.

Operational Duties

• Open and close the library.
• Manage undergraduate student assistants.
• Assist with collecting unit statistics.
• Respond to gate and panel alarms in accordance with established procedures.
• Serve as the university contact for medical, building, and scheduling emergencies.
• Perform collection maintenance tasks, including shelving returned materials, relocating library materials, and inventorying collections.
• Assist with special projects.

Skills / Experience / Knowledge

Required

• Excellent interpersonal skills; ability to work with others in an inclusive and respectful manner.
• Ability to follow directions and maintain a schedule.
• Ability to work both independently and as part of a team.

Preferred

• Familiarity with information technology.
• Prior experience in a library, customer service, retail, or hospitality setting.

Additional Information

The Madlyn L. Hanes Library houses more than 275,000 volumes, offers seating for approximately 1,100 users, and features nine classrooms, a Studio One audio and video recording space, 15 student group study rooms, more than 300 public access computers, two event spaces known as the Morrison Gallery, a 24/7 Lion Study Space, the Center for Holocaust and Jewish Studies, and the PA Center for Folklore. For more information, please visit Madlyn L. Hanes Library, Penn State Harrisburg.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

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Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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