Full-Time

Stations Policy & Procedure Specialist

Posted on 12/10/2024

Allegiant Air

Allegiant Air

1,001-5,000 employees

Low-cost airline for leisure travel

Automotive & Transportation
Consumer Goods

Compensation Overview

$42k - $57kAnnually

Entry, Junior

No H1B Sponsorship

Las Vegas, NV, USA

Position requires onsite presence in Las Vegas, NV.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service

You match the following Allegiant Air's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Must be authorized to work in the US as defined by the Immigration Act of 1986
  • Must pass a Criminal Background Check
  • Bachelor’s Degree or equivalent Airline Operations Experience
  • Minimum six (6) months of airport operations preferred
  • Capable of interacting with all levels of internal and external stakeholders
  • Ability to manage own time and prioritize tasks to accomplish required goals and objectives
  • Strong communication skills; comfortable with engaging in written and verbal presentations including active participation in meetings, conference calls, training events, and seminars as required
  • A command of reasoned, measured decision-making based upon analysis of the facts as well as the pros and cons of each potential decision
  • Ability to attend and successfully pass required and recurrent training
  • Ability to work in a high-pressure environment
  • Ability and willingness to travel (up to 35%) to train Team Members
  • Must obtain and retain trainer qualifications within 60 days of on-boarding.
Responsibilities
  • Conduct and provide research as needed to develop and incorporate new customer processing practices resulting in improved operational efficiency
  • Create and drive change to policies and procedures to improve stations Customer Service performance and safety records
  • Develop and implement Best Practices to include change, impact and potential effects while maintaining open communication between all departments involved
  • Ensure best use of all tools and resources as related to areas of customer service, processes and programs
  • Interface with all departments throughout the company regarding policies, maintaining consistency and communication in manuals and employee communication
  • Identify, reconcile and resolve conflicts between station’s manuals and other company manuals or materials
  • Evaluate the effectiveness and efficiency of policies and procedures based on feedback via stations management, regional managers, safety data, and operational performance information
  • Maintain up-to-date knowledge on domestic and international regulatory requirements, regulations, standards, and guidance’s and ensure effective communication to the project teams and management
  • Coordinate with Stations Training and Allegiant University to ensure all training material is created, updated, and maintained in accordance with all policies
  • Perform the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives
  • Manage line stations compliance by monitoring and tracking regulatory and non-regulatory administrative paperwork and certifications
  • Act as a liaison for leadership communication to ensure line stations are properly informed of department updates
  • Publish and oversee stations’ self-assessment submissions in order to evaluate stations’ compliance to Allegiant’s policies and procedures
  • Manage deviation waivers to facilitate dynamic airport environments which do not mirror Allegiant standards established by Stations manuals and guides
  • Model Allegiant’s customer service standards in personal actions and when providing direction
  • Other duties as assigned.
Desired Qualifications
  • Minimum six (6) months airport operations.

Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel more affordable. In addition to flights, Allegiant provides travel-related services such as hotel bookings, rental cars, and entertainment tickets, which can all be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. What sets Allegiant apart from other airlines is its focus on bundling travel products, allowing customers to book complete vacation packages that are both convenient and cost-effective. The company's goal is to provide value and convenience to leisure travelers.

Company Stage

IPO

Total Funding

$746M

Headquarters

Las Vegas, Nevada

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for domestic leisure travel boosts bookings for low-cost carriers like Allegiant.
  • The trend of 'workcations' supports demand for Allegiant's flexible, affordable travel options.
  • Growing popularity of secondary airports aligns with Allegiant's small city connection strategy.

What critics are saying

  • Legacy technology systems may hinder Allegiant's operational efficiency and adaptability.
  • Rapid route expansion could strain Allegiant's operational capacity, risking service disruptions.
  • Increased competition from other ultra-low-cost carriers pressures Allegiant to maintain low fares.

What makes Allegiant Air unique

  • Allegiant connects small cities to major leisure destinations with low-cost, nonstop flights.
  • The airline offers bundled travel packages, including hotels and car rentals, for added convenience.
  • Allegiant's all-jet fleet ensures high efficiency and reliability in its operations.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Purchase Plan

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

INACTIVE