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Kaiser Permanente

Integrated healthcare provider and payer platform

Licensed Clinical Social Worker Care Manager

Mental & Behavioral HealthConfirmed live in the last 24 hours
Full-timeFalls Church, VA, USA

About the Job

Requirements

  • A master's degree in social work is required.
  • At least two years of case management experience or three years of clinical experience is required.
  • For Virginia Medicaid, at least one year of direct experience working with Cardinal Care Priority Population individuals is required, including people involved with Child Protective Services, foster care, or former foster youth; people with substance use disorder; or youth with a mental health diagnosis.
  • Credentials from the primary work state are required at hire, and credentials from secondary work states are required after hire.
  • An Independent Clinical Social Worker License in the District of Columbia is required within six months of hire.
  • A Licensed Clinical Social Worker license in Virginia is required within six months of hire.
  • A Licensed Clinical Social Worker–Certified license in Maryland is required within six months of hire.
  • Reliable transportation and the ability to complete in-person assessments in members’ homes and communities are required for anyone hired after April 1, 2025.
  • Strong oral and written communication skills are required to interact with members and providers and present care plans.
  • Strong listening skills are required to assess needs and identify problems.
  • Cultural humility is required to appreciate differing perspectives, backgrounds, and experiences.

Responsibilities

  • Collaborate with members of the health care team to coordinate appropriate, cost-effective services consistent with members’ plans of care, helping them achieve optimal independence and quality of life.
  • Assess members’ health status, functional limitations, psychological status, social support systems, resources, environmental factors, and response to treatment in collaboration with members, their families, and the health care team.
  • Use motivational interviewing to identify members’ readiness for change, create care plans based on assessments, and help members navigate the health system and connect with community resources.
  • Provide supportive counseling and education to members, families, caregivers, health care team members, and others, including on end-of-life issues and advance directives.
  • Manage and coordinate an assigned caseload according to established criteria and document case management activities in compliance with organizational and departmental standards.
  • Facilitate applications for local, state, and federally funded programs, including Medicaid, Medicare, and disability programs, and refer members to appropriate community resources.
  • Coordinate care across the care continuum for members receiving behavioral health and substance abuse services.
  • Identify problems, conduct psychosocial assessments, provide financial counseling or referrals, access community resources, arrange care placement, guide members through health-related legal processes, and consult with and support other health care professionals.

Desired Qualifications

  • A Case Manager Certificate (CCM) is preferred.
  • At least one year of recent experience with pediatric or adolescent populations is preferred for the pediatrics specialty.
  • At least one year of recent experience in labor and delivery, predominantly with high-risk obstetrics, or with perinatal populations is preferred for the perinatal specialty.
  • At least one year of recent experience with nephrology or renal populations is preferred for the renal specialty.
  • Strong computer skills and experience with electronic medical records are preferred.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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