Manager Service Operations
Palmetto Clean Technology
Manager Service Operations
Palmetto Clean Technology
Installs and maintains residential solar systems
Company Description
Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Location
This position will be remote based in the United States.
Reporting
This position will report to the Director of Service Operations.
Summary of Role
The Manager of Service Operations is responsible for leading Palmetto’s post-PTO service coordination function, overseeing the end-to-end workflow from intake through site visit scheduling and invoicing. This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience.
This position oversees a team of Service Project Coordinators, ensuring consistent execution of service workflows at scale while maintaining high standards for quality, speed, and cost control.
The Manager of Service Operations also owns the service partner ecosystem, including onboarding, performance management, and ongoing operational oversight, while partnering with leadership on broader partner strategy, expansion, and pricing.
This is a leadership-focused role with accountability for operational outcomes, process design, and cross-functional alignment across Product, Field Operations, Supply Chain, and Asset Management.
Strategic & Tactical
Qualifications
Success Defined
Success in this role is measured by consistent delivery against key operational metrics and the ability to scale service coordination efficiently without compromising quality or customer experience.
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
Salary Range: 94000.0 - 127000.0 USD
Installs and maintains residential solar systems
Palmetto Clean Technology focuses on providing residential solar energy solutions in the United States. It installs and maintains solar power systems for homeowners, enabling them to generate their own electricity and reduce monthly utility costs. The systems work by placing solar panels on the home, which convert sunlight into electricity that powers the house and can be fed back to the grid. Palmetto also offers maintenance plans and helps clients take advantage of tax credits and incentives (up to 26% of system cost), improving the financial return. The company differentiates itself by offering end-to-end residential solar services nationwide, including assistance with financing and incentives, and by emphasizing how solar investments can raise property values and speed up home sales. Its goal is to help homeowners save money, lower emissions, and increase property value through solar energy.
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