Billing Operations Analyst
Pleo
Billing Operations Analyst
Pleo
Expense management platform with smart cards
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
We're looking for a high-performing and dynamic Billing Operations Analyst to join our Finance Team at Pleo. This role is a unique opportunity to actively support the business to reach new milestones having in mind people growth and great team work. If you enjoy working at the intersection of Billing, Accounting and Automation – and want to help drive the future direction of Pleo – we’d love to hear from you.
As a Billing Operations Analyst, you will:
Review, approve & process credit note requests
Review contracts & account setup accuracy when the need arises.
Answer internal billing questions in a timely & professional manner, including escalations.
Guide GTM & other teams on billing best practices
Reissue invoices
Create & maintain Standard Operating Procedures (SOPs)
Process refunds.
Drive internal projects from concept to completion.
Complete Month-End Close activities as required.
What you bring
You’ll thrive in this role if you:
Have 1+ year experience in a Finance/Accounting/Operations related field, with basic knowledge on Internal Accounting Standards (IFRS)
Have advanced excel skills including formulas sage and analysing data via pivot tables - SQL knowledge is a nice to have
Can work independently to drive workload and identify areas of opportunity
Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner
Have previous experience with Billing systems and ERP systems (nice to have)
Are proactive and curious in your way of working Curious
Who you’ll be working with and reporting to
You’ll report to our Senior Billing & Revenue Manager and work closely with teams in Finance, Sales and Engineering . Our team of 3 is highly collaborative and dedicated to providing great support and improvement initiatives across the organisation.
How you’ll develop in this role
In your first 6 months at Pleo, you’ll:
Become a full-fledged SME on all things Billing.
Become an active contributor in any projects you are part of to ensure your expertise allows the teams to achieve objectives.
Identify or deliver a process improvement project.
Be independent on daily activities once requiring support from team members for more complex projects.
We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in multiple areas such as Finance, Automation and multiple system usage.
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support with great success so far
Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.
Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email [email protected]. We’ll design a process that works for you.
Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.
Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.
Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.
Pleo provides a business spending solution that uses smart company cards linked to a mobile and web app to automate expense reporting and real-time spending tracking. Employees can use the cards for work-related purchases, and the platform automatically categorizes expenses and integrates with accounting software to streamline bookkeeping. It operates on monthly or yearly subscription plans with pricing tiers based on features and users. Compared to competitors, Pleo focuses on giving finance teams full visibility and control over company spending while giving employees autonomy to buy what they need for work. The goal is to simplify expense management for businesses of all sizes by replacing manual expense reports with automated, integrated spend management.
Explore more opportunities at Pleo